Summary
Overview
Work History
Skills
Timeline
Work Availability
Generic
MOLLY BURKHALTER

MOLLY BURKHALTER

Las Vegas,NV

Summary

With over 20 years of experience, a highly motivated and competent professional consistently delivering exceptional results. An effective leader excelling at using proven methods to streamline operations and drive productivity. An assertive and enthusiastic approach, coupled with extensive knowledge of process optimization, consistently exceeds expectations. Known for an unsurpassed work ethic and dedication to achieving success and making a significant impact in any organization. Experience overseeing regional compliance programs and ensuring regulatory adherence. Utilizes deep expertise in policy development and risk management to maintain high compliance standards. Throughout the career, fostered a culture of integrity and accountability, ensuring seamless operational compliance.

Overview

25
25
years of professional experience

Work History

Regional Compliance Manager - West

CrossCountry Mortgage, LLC
03.2020 - 02.2025
  • Managed compliance initiatives for maintaining industry standards.
  • Improved efficiency by streamlining compliance reporting processes.
  • Provided guidance to regional teams, ensuring alignment with corporate policies.
  • Addressed compliance challenges by developing proactive solutions.
  • Ensured adherence to regional compliance standards by implementing tailored strategies.
  • Developed compliance training programs to educate staff and reduce violations.
  • Conducted compliance reviews to support organizational integrity.
  • Strengthened compliance framework by updating policies and procedures.
  • Facilitated compliance workshops, fostering understanding across departments.
  • Improved policy adherence by implementing robust monitoring systems.
  • Collaborated with legal teams to address complex compliance issues.
  • Strengthened compliance culture, promoting ethical business practices.

Operations Manager

First Choice Loan Services, Inc
01.2012 - 03.2020
  • Responsible for prompt, courteous internal and external customer service in a professional manner
  • Prioritizes and addresses customer needs and demands in a professional manner, providing follow-up and developing cooperative relationships
  • Participate and contribute to a positive work environment which encourages team commitment to corporate and department goals
  • Provide training, guidance, and coaching to Processors to address and clarify issues related to processing procedures and requirements, products, systems, and required documentation
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Skills

  • Positive Attitude
  • Ability to adapt well to change
  • Team Leadership
  • Communication-written/verbal
  • Improving Efficiency
  • Team Oriented
  • Detail-oriented
  • Ability to take direction
  • Work well under pressure
  • Time Management
  • Ability to coach and develop employees
  • Strong relationship building skills
  • Regulatory compliance
  • Risk assessment
  • Policy development
  • Process improvement
  • Team leadership

Timeline

Regional Compliance Manager - West

CrossCountry Mortgage, LLC
03.2020 - 02.2025

Operations Manager

First Choice Loan Services, Inc
01.2012 - 03.2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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MOLLY BURKHALTER