Molly Carlson
Saint Joseph,MO
Summary
Energetic Associate offers customer service and problem solving expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with conflicts and resolving common complaints. Enthusiastic and friendly team player dedicated to creating a positive experience to children and families.
Overview
1
1
Language
3
3
Certifications
8
8
years of professional experience
Work History
Experience Associate
InspireU
Saint Joseph, Missouri
04.2025 - Current
- Lead daily interactive activities and educational experiences for children and families
- Provide excellent customer service and handle guest interactions, questions, and conflict resolution
- Train and support new employees; serve as a go-to resource for team members and management
- Assist with event coordination, including group visits and children’s programming
- Handle cash transactions, balance registers, and prepare bank deposits with accuracy
- Maintain a safe, engaging, and organized environment for guests
Preschool Paraprofessional
Lake Contrary
Saint Joseph, Missouri
05.2026 - 06.2026
- Assisted with student assessments to monitor developmental progress and learning needs.
- Supported lead teacher in daily classroom activities and lesson implementation.
- Organized educational materials and maintained classroom cleanliness and safety standards.
- Engaged children in play-based learning to enhance social and cognitive skills.
- Implemented behavior management techniques to promote a positive learning environment.
- Collaborated with teachers to create individualized education plans for special needs students.
Intern
InspireU
Saint Joseph, Missouri
10.2024 - 04.2025
- Designed and set up the on-site gift shop from the ground up
- Entered inventory into POS system, priced merchandise, and organized displays
- Showed attention to detail in daily tasks to ensure accuracy
Attendant
Ricky Dean's
Saint Joseph, Missouri
09.2023 - 10.2024
- Processed customer transactions accurately, handled payments, and provided excellent customer service at the point of sale.
- Guided and assisted customers with various attractions, ensuring their safety, and enhancing their overall experience.
- Assisted in organizing and running events, helping with setup, coordination, and customer interaction to ensure smooth operations.
- Maintained the cleanliness of the premises by regularly walking the area and performing cleaning tasks to ensure a safe and welcoming environment.
- Cleaned and restocked the bar and grill area, ensuring compliance with health and safety standards, while maintaining an organized and well-supplied workspace.
- Administered opening and closing procedures, including securing the premises and preparing facilities for the next day's operations.
Attendant
Cool Crest Miniature Golf
Saint Joseph, Missouri
08.2021 - 10.2024
- Operated front window register, efficiently processed customer transactions and handled cash and card payments while delivering friendly customer service.
- Organized and restocked merchandise in pro shop, maintained accurate inventory levels and created appealing product displays to enhance customer experience.
- Monitored and maintained the cleanliness of the premises by performing routine cleaning tasks, ensuring a welcoming and safe environment for guests.
- Cleaned and restocked the concession area, maintained inventory levels, and adhered to health and safety standards to provide quality service to customers.
- Engaged customers in friendly, professional manner, addressed inquiries and resolved issues to ensure positive experiences.
Manager
Joe Town Mini Golf
Saint Joseph, Missouri
09.2018 - 10.2024
- Created and managed staff schedules, ensuring appropriate coverage and efficient workforce management.
- Tracked and totaled employee hours for payroll, ensuring accuracy for timely management reporting.
- Administered daily opening and closing procedures, including securing the premises and ensuring operational readiness.
- Addressed and resolved customer complaints promptly and professionally, enhancing customer satisfaction and loyalty.
- Planned and coordinated birthday parties and events, overseeing logistics to deliver memorable experiences.
- Maintained and cleaned the concession area, restocked supplies, and ensured food safety standards were met.
- Restocked and organized pro shop merchandise, ensuring accurate inventory levels and visually appealing displays.
- Unlocked the building and secured all facilities at the beginning and end of each shift.
Education
Bachelor of Science - Business Management
Missouri Western State University
Saint Joseph, MO05-2025
Skills
- Customer service
- Event coordination
- New hire training
- Cash management
- Team building
- Decision-making
- Problem-solving
- Time management
- Strong communication
- Reliable
- Fast-paced work
- Computer skills
Certification
PysCap Training
Languages
American Sign Language
Limited
Affiliations
New Generation Singers- President, Vice President, and executive member of a non profit organization Aug 2017- Aug 2024
Timeline
Preschool Paraprofessional
Lake Contrary
05.2026 - 06.2026
Experience Associate
InspireU
04.2025 - Current
Intern
InspireU
10.2024 - 04.2025
Attendant
Ricky Dean's
09.2023 - 10.2024
Attendant
Cool Crest Miniature Golf
08.2021 - 10.2024
Manager
Joe Town Mini Golf
09.2018 - 10.2024
Bachelor of Science - Business Management
Missouri Western State University