Molly Chalk
Indianapolis
Summary
Coordinator with over a decade of experience in case management, admissions, and outreach, excelling in insurance verifications, pre-certifications, and billing. Known for strong organizational skills, attention to details, effective communication, advanced problem-solver, and results-driven mindset. Passionate about leveraging team-oriented strategies to drive innovative solutions and elevate patient satisfaction.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator/Eligibility & Benefit Verifier
Kindred Hospital/Scion Health – Indianapolis Central
12.2021 - 10.2025
- Facilitate patient admissions by managing referrals and updating records with precision and in a timely manner in Meditech and Referral Manager systems.
- Ensure accurate eligibility verification to reduce delays and enhancing patient satisfaction.
- Compile and present daily referral data to administration.
- Provided assistance to clinical liaisons and internal teams by communicating complex patient's needs, provide clarity in case discussions, and driving informed decision-making for admissions.
- Collaborate with cross-functional teams to streamline patient onboarding and resolve admission hurdles.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
Care Coordinator/Case Manager/Outreach Coordinator
Cleanslate Medical Centers
02.2018 - 11.2021
- Fostered partnerships with local community programs, facilitating improved referral systems, and thus, expanding patient resources accessibility.
- Developed and implemented care plans that addressed individual patient needs and preferences.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Negotiated with insurance providers through pre-certifications and securing single case agreements for coverage necessary treatments, such as specific MAT medications and out-patient care. Alleviating financial stress for patients and families.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Built strong relationships with clients to deliver emotional support and assisted clients in navigating housing, legal services, transportation, and connecting to their case management services or counseling through their Medicaid or Medicare insurance.
- Managed insurance collaborations and claims ensuring compliance with billing procedures and improving financial accuracy. Verified financials and discussed self-pay options with patients until their medical insurance becomes active.
- Maintained accurate records in the EMR/Stratus system in a timely manner.
- Trained new care coordinators and provided guidance to enhance teamwork and improving all case management effectiveness.
Home Based Caseworker
Family Interventions Inc.
09.2016 - 02.2018
- Assessed independent case plans according to the client's needs and setting goals for reunification with parents and children. Also collaborate with local community resources and assist in application process and/or driving the client to the community resources.
- Coordinated resources and services for families experiencing crisis situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Supervised and facilitate the client's visitations with their children and manage client’s goals through case management services.
- Provided full detailed reports weekly and monthly progress documents to the Department of Child Service’s case managers.
- Educated families and children on life skills, provide transportation, provide referrals and recommendations to address additional services, etc.
Family Case Manager II
Department of Child Services – Marion County
11.2015 - 09.2016
- Gather information from hospital records, school records, and other sources to safety, care, and well-being of the children.
- Developed comprehensive case plans for families, ensuring alignment with child welfare regulations.
- Coordinated multidisciplinary meetings to assess family needs and formulate intervention strategies.
- Provide an organized, detail-oriented notes and court documents about the allegations of the family and the children along with assessment plans and referrals.
- Facilitate Child and Family Team Meetings (CFTM) with positive support systems to help the family reach their goals and outcomes with their children.
- Maintain cultural sensitivity to establish a positive rapport with the family while upholding a professional relationship.
Education
Certificate - Human Services
IVY TECH COMMUNITY COLLEGE
Bloomington, IN12.2016
Bachelor - Criminal Justice
INDIANA UNIVERSITY-PURDUE UNIVERSITY OF INDIANAPOLIS
Indianapolis, IN05.2014
Skills
- Case management
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Administrative support
- Strong time management abilities
- Conflict management
- Motivational Interviewing
- Outreach program coordinator
- Eligibility and benefits verification
- Well-versed in insurance
Timeline
Admissions Coordinator/Eligibility & Benefit Verifier
Kindred Hospital/Scion Health – Indianapolis Central
12.2021 - 10.2025
Care Coordinator/Case Manager/Outreach Coordinator
Cleanslate Medical Centers
02.2018 - 11.2021
Home Based Caseworker
Family Interventions Inc.
09.2016 - 02.2018
Family Case Manager II
Department of Child Services – Marion County
11.2015 - 09.2016
Bachelor - Criminal Justice
INDIANA UNIVERSITY-PURDUE UNIVERSITY OF INDIANAPOLIS
Certificate - Human Services
IVY TECH COMMUNITY COLLEGE