Summary
Overview
Work History
Education
Skills
Timeline
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Molly Charland

Northborough,MA

Summary

An optimistic and personable individual enthusiastic about working with new people and gaining new skills. Strong people skills and a real go-getter. Excellent public speaking skills and several years of experience in organizing, scheduling, and managing an office as well as experience in customer service and sales.

Overview

10
10
years of professional experience

Work History

Inside Sales & Account Executive

Connecticut News Media, Inc
04.2022 - 04.2024
  • Monitored portfolio growth and identified key accounts to upsell.
  • Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
  • Provided cost-effective solutions to meet targeted account needs.
  • Enhanced sales performance through continuous sales training and skill enhancement as a professional salesperson.
  • Prospected and secured new business through customer service and relationship building.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed approximately 65 incoming calls, emails, and faxes from customers daily.

Assistant Circulation Director

Central Connecticut Communications
03.2020 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, and handled concerns quickly and effectively.
  • Answered a constant flow of customer calls with minimal wait times.
  • Increased library circulation by implementing targeted marketing campaigns and outreach events.
  • Updated account information to maintain customer records.
  • Managed budget effectively, reallocating funds as needed to address shifting priorities or unexpected expenses.
  • Assisted in managing roughly 25-30 carriers.
  • Organizing schedules, as well as carrier's routes.
  • Deescalating conflicts among carriers.
  • Assisted in payroll and reimbursements.

Youth Program Coordinator

Connecticut Landmarks
04.2016 - 04.2024
  • Organized special events and activities to boost youth engagement and improve lives of at-risk children.
  • Partnered with businesses, schools, and nonprofits to expand youth program outreach and impact.
  • Strengthened academic, social, and physical education program offerings for area youth.
  • Established clear policies for handling emergency behavioral, illness, and injury incidents.
  • Procured new supplies and equipment in line with budget goals.
  • Researched best practices and developed strategies to improve program outcomes.
  • Organized volunteer schedules.
  • Managed approximately fifteen volunteers daily

History Interpreter

Connecticut Landmarks
04.2014 - 04.2024
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed about 4 tour groups by keeping on schedule and quickly handling issues to promote positive experiences per day.
  • Engaging with donors and foundations on funding
  • Built personal relationships with guests to promote positive experiences.
  • Shared historical and cultural context to keep the tour informative and provide a more profound understanding of the area.
  • Collected and deposited payments from guests.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.

Archives Intern

Connecticut Landmarks
10.2018 - 02.2019
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.
  • Maintained knowledge of museum topics by studying new artifacts and exhibits.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

No Degree - History And Social Sciences

Eastern Connecticut State University
Willimantic, CT
2020

High School Diploma -

Lyman Memorial High School
Lebanon, CT
06.2016

Skills

  • Communication
  • Time Management
  • Organization
  • Customer Service
  • Teamwork
  • Leadership
  • Problem-Solving
  • Project Management

Timeline

Inside Sales & Account Executive

Connecticut News Media, Inc
04.2022 - 04.2024

Assistant Circulation Director

Central Connecticut Communications
03.2020 - 05.2022

Archives Intern

Connecticut Landmarks
10.2018 - 02.2019

Youth Program Coordinator

Connecticut Landmarks
04.2016 - 04.2024

History Interpreter

Connecticut Landmarks
04.2014 - 04.2024

No Degree - History And Social Sciences

Eastern Connecticut State University

High School Diploma -

Lyman Memorial High School
Molly Charland