Molly Chebny
Zion,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
BDC Manager
Nissan
08.2023 - 03.2024
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Leveraged technology to respond to customer website, social media and email inquiries.
Server
Great Wolf Lodge
03.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Dominoes Pizza
08.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Grayslake North High School
Grayslake, ILSkills
- Salesforce
- Goal-Oriented
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
Timeline
BDC Manager
Nissan
08.2023 - 03.2024
Server
Great Wolf Lodge
03.2022 - 05.2023
Assistant Manager
Dominoes Pizza
08.2019 - 02.2021
High School Diploma -
Grayslake North High School