Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Cole

Mt. Vernon,OR

Summary

I endeavor to be a dedicated and conscientious worker because I highly value these qualities in others. I strive to assist and help those I work with and those who come to me for help in a confidential manner, encouraging problem solving strategies that results in positive changes and time efficiency.

Overview

8
8
years of professional experience

Work History

Executive Assistant /Director of Guest Services

The Retreat at Silvies Valley Ranch
04.2021 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Fostered safe lodging environment with reliable and effective security services.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.

Certified Clinical Medical Assistant

Strawberry Wilderness Community Clinic
08.2019 - 04.2021
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Taught patients about medications, procedures, and care plan instructions.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.

Phlebotomist

St. Charles Medical Center
02.2017 - 08.2019
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

CCMA Certification - Clinical Medical Assistant

NHA
John Day, OR
08-2020

Phlebotomy Certification - Phlebotomy

NHA
Bend, OR
02-2017

No Degree - Counseling Psychology

Oregon Institute of Technology
Klamath Falls
06-2009

High School Diploma -

Crook County High School
Prineville, OR
06-2005

Skills

  • Information confidentiality
  • Problem-solving abilities
  • Reliability
  • Conflict Resolution
  • Policy Implementation
  • Communication Skills

Timeline

Executive Assistant /Director of Guest Services

The Retreat at Silvies Valley Ranch
04.2021 - Current

Certified Clinical Medical Assistant

Strawberry Wilderness Community Clinic
08.2019 - 04.2021

Phlebotomist

St. Charles Medical Center
02.2017 - 08.2019

CCMA Certification - Clinical Medical Assistant

NHA

Phlebotomy Certification - Phlebotomy

NHA

No Degree - Counseling Psychology

Oregon Institute of Technology

High School Diploma -

Crook County High School

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