Molly Cook
Montebello,CA
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader/Server
Wood Ranch BBQ & Grill
08.2018 - 10.2021
- Responsible for overseeing the daily operations of the restaurant and directing employees to drive customer satisfaction
- Duties included hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff
- Handled day-to-day operations
- Managed shifts
- Assured customer satisfaction at all times
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Nanny
10.2020 - 04.2021
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
- Supervised and ensured children’s safety
- Coordinated essential educational programming with children
- Travelled the country responsible for four children
- Great multitasking skills acquired
Sales Associate
Chorus Line
07.2016 - 05.2018
- Answered incoming calls
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about store products
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Education
AA - Health Science
Moorpark College
Moorpark, CA12.2021
High School Diploma -
Saugus High School
Saugus, CA04.2018
Skills
- Computer skills
- Supervising experience
- Dining Area Maintenance
- Cash Handling
- Order Accuracy and Delivery
- Anticipating Guest Needs
- Leadership
- Sales
- Microsoft Office
- Using basic scheduling and organizational skills in office setting
- Identifying and resolving common customer issues
- Cool Under Pressure
Certification
BLS Certification
CPR Certification
Food Handler Certification
Timeline
Nanny
10.2020 - 04.2021
Shift Leader/Server
Wood Ranch BBQ & Grill
08.2018 - 10.2021
Sales Associate
Chorus Line
07.2016 - 05.2018
AA - Health Science
Moorpark College
High School Diploma -
Saugus High School
BLS Certification
CPR Certification
Food Handler Certification
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