Molly Craig
Norris,US
Summary
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Have experience with many electronic medical records including Epic and QuickEMR. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Personal Assistant to the Owner
University Physical Therapy and Sports Medicine
Clemson, SC
10.2023 - Current
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers, answered general questions and directed to appropriate locations.
- Explained policies and procedures to visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Completed basic bookkeeping and document filing.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed data entry into computer systems to maintain accurate records of customer information.
RECEPTIONIST
Clemson RV Park at The Grove
Pendleton, SC
08.2022 - 06.2023
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
MANAGER
Moe Joes Coffee Co.
Clemson, SC
06.2017 - 08.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Assure customer satisfaction and diffused stressful situations with customers
- Provided quality customer service in a fast-paced environment
CNA
Dominion Senior Living
Clemson, SC
02.2020 - 05.2022
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Provided care and medication to at least 40 residents every shift
Education
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Coastal Carolina University
Conway, SC, US12-2025
ASSOCIATE IN ARTS (A.A.) -
Tri-County Technical College
Pendleton, SC05.2023
ASSOCIATE IN SCIENCE (A.S.) -
Tri-County Technical College
Pendleton, SC05.2021
Skills
- Expense Reporting
- Customer and Client Relations
- Telephone Skills
- Meeting Preparation
- Time Management
- Spreadsheet tracking
- Meeting arrangements
- Research and trend analysis
- Social media engagement
- Advertising campaigns
- Branding
- Scheduling
Certification
- Certified Nursing Assistant
- Certified Medicine Technician
References
- Scott Walsh, Clemson RV Park At The Grove, Owner/Operator Former Employer, (864) 934-8090, infor@clemsonrvpark.com
- Chris Pepper, Dominion Senior Living, Administrator Former Employer, (864) 934-5469, info@dominionseniorliving.com
- John Shaughnessy, Moe Joes Coffee Co., Owner Former Employer, (508) 246-1006, moejoecoffeecompany@gmail.com
- Dana Van Pelt, DPT, Owner Former Employer, (561) 212-8904, dana@pt-care.com
Timeline
Front Desk Receptionist/Personal Assistant to the Owner
University Physical Therapy and Sports Medicine
10.2023 - Current
RECEPTIONIST
Clemson RV Park at The Grove
08.2022 - 06.2023
CNA
Dominion Senior Living
02.2020 - 05.2022
MANAGER
Moe Joes Coffee Co.
06.2017 - 08.2022
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Coastal Carolina University
ASSOCIATE IN ARTS (A.A.) -
Tri-County Technical College
ASSOCIATE IN SCIENCE (A.S.) -
Tri-County Technical College
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