Molly Craig
Clemson,SC
Summary
Experienced and courteous professional with a strong background in the hospitality industry. Dedicated to providing sincere and helpful service to guests, families, and VIPs, ensuring their satisfaction and fostering brand loyalty. Proficient in handling reservations and accounting tasks independently, with a keen understanding of various electronic medical record systems such as Epic and QuickEMR. Customer-centric individual driven by a genuine passion for delivering exceptional service. Skilled in interpersonal communication, adept at effectively addressing concerns. Committed to continuously enhancing customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Specialist/Executive Assistant
University Physical Therapy and Sports Medicine/
10.2023 - 02.2025
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers, answered general questions and directed to appropriate locations.
- Explained policies and procedures to visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Completed basic bookkeeping and document filing.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Improved marketing to attract new customers and promote business.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Developed targeted marketing programs for increased customer conversion rates.
- Tracked and reported on marketing campaign responses.
Server/Bartender
The Moose Lodge
06.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Receptionist
Clemson RV Park at The Grove
08.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Barista Manager
Moe Joes Coffee Co.
06.2017 - 08.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
CNA, Medicine Technician
Dominion Senior Living
02.2020 - 05.2022
- Provided care and medication to at least 40 residents every shift.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Coastal Carolina University
Conway, SC12-2025
ASSOCIATE IN ARTS (A.A.) -
Tri-County Technical College
Pendleton, SC05.2023
ASSOCIATE IN SCIENCE (A.S.) -
Tri-County Technical College
Pendleton, SC05.2021
Skills
- Expense management
- Client relationship management
- Effective communication skills
- Proficient in meeting organization
- Deadline-oriented task organization
- Data tracking proficiency
- Coordinating meeting logistics
- Market research analysis
- Audience engagement through social media channels
- Strategic advertising initiatives
- Brand development
- Appointment management
- Insurance verification
- Medical office procedures
- HIPAA expert
- Medical office administration
Certification
- Certified Nursing Assistant
- Certified Medicine Technician
Timeline
Medical Records Specialist/Executive Assistant
University Physical Therapy and Sports Medicine/
10.2023 - 02.2025
Server/Bartender
The Moose Lodge
06.2023 - 10.2023
Receptionist
Clemson RV Park at The Grove
08.2022 - 06.2023
CNA, Medicine Technician
Dominion Senior Living
02.2020 - 05.2022
Barista Manager
Moe Joes Coffee Co.
06.2017 - 08.2022
ASSOCIATE IN ARTS (A.A.) -
Tri-County Technical College
ASSOCIATE IN SCIENCE (A.S.) -
Tri-County Technical College
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
Coastal Carolina University
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