Summary
Overview
Work History
Education
Skills
Timeline
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Molly Cromer

Simpsonville,SC

Summary

Accomplished Branch Manager with a proven track record at Advance America, enhancing customer satisfaction and exceeding performance objectives. Expert in Branch Operations Management and fostering customer relationships, demonstrated through low bad debt percentage. Skilled in coaching and mentoring teams to achieve excellence, showcasing an exceptional work ethic and attention to detail.

Self-directed Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales customer service skills.

Overview

21
21
years of professional experience

Work History

Branch Manager

Advance America
02.2015 - Current
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Manager

TitleMax
03.2014 - 02.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

General Manager

Blockbuster Video
04.2003 - 03.2014
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training and schedules.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

Diploma -

Brandon High School
Brandon, FL
06.1987

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Team Supervision
  • Goals and performance
  • Collections - 75%
  • Shift Scheduling
  • Excellent time management skills

Timeline

Branch Manager

Advance America
02.2015 - Current

Manager

TitleMax
03.2014 - 02.2015

General Manager

Blockbuster Video
04.2003 - 03.2014

Diploma -

Brandon High School

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Molly Cromer