MOLLY DESARME
Avenel,NJ
Summary
Talented RN Intake Specialist offering 4.5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
VNA Health Group-Barnabas Homecare
01.2020 - Current
- Monitors quality and appropriateness of services provided
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
- Establishes and maintains professional working relationship with health care providers and other members of the disciplinary teams in providing patient and family care.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Surgical Clinical Assistant-RN
Rothman Orthopaedics Institute
05.2018 - 01.2020
- Examine post-operative patient and perform wound checks for possible infections
- Preview charts pre-operatively and documents any pertinent information including surgical clearances
- Discuss patient care and necessary home equipment needed post-op
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Called and faxed pharmacies to submit prescriptions and refills.
- Remove staples, sutures, and bandages when necessary.
Registered Nurse Float, Medical-Surgical, Orthopaedics
Robert Wood Johnson University Hamilton Hospital
01.2016 - 05.2018
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Nursing Supervisor
Merwick Care Center
08.2016 - 03.2017
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Delegated tasks and provided leadership for 6 nurses and support personnel.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Provided direct nursing care to patients when personnel was short-staffed.
- Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
Registered Nurse
Arcadia Nursing and Rehabilitation Center
08.2015 - 12.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Education
Master of Science - Public Health Nursing
Grand Canyon University
Phoenix, AZ09.2024
Bachelor of Science - Nursing
Drexel University
Philadelphia, PA01.2018
Skills
- Multitasking and Organization
- Relationship Building
- Staff Training
- Reliability
- Team Collaboration
- Active Listening
- Medication and IV administration
- Medication Administration
- Strong Clinical Judgment
- Patient education and counseling
- Infection control measures
- Wound Care
- Compassion and Empathy
- Care Planning
- Professional Bedside Manner
- Family Education
- Tracheostomy Care
- EMR Systems
- Intake and discharge
- Chart updating
- Chronic Disease Management
- ADL Assistance
Licenses/Certifications
- New Jersey, RN License #26NR18134900,
- Pennsylvania, RN License #RN710597
- American Heart Association, BLS, current
Languages
Creole (Haitian)
Native or Bilingual
References
Available upon request
Timeline
Intake Coordinator
VNA Health Group-Barnabas Homecare
01.2020 - Current
Surgical Clinical Assistant-RN
Rothman Orthopaedics Institute
05.2018 - 01.2020
Nursing Supervisor
Merwick Care Center
08.2016 - 03.2017
Registered Nurse Float, Medical-Surgical, Orthopaedics
Robert Wood Johnson University Hamilton Hospital
01.2016 - 05.2018
Registered Nurse
Arcadia Nursing and Rehabilitation Center
08.2015 - 12.2015
Master of Science - Public Health Nursing
Grand Canyon University
Bachelor of Science - Nursing
Drexel University
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