Molly Diaz
Middletown,CT
Summary
Accomplished Patient Service Coordinator at Hartford Healthcare Cardiology Associates, adept in managing sensitive patient data and enhancing patient care continuity. Demonstrated expertise in customer service and teamwork, with a notable achievement of increasing customer review boards by 20% at Best Friends Pet Hotel. Skilled in computer database functions and critical thinking, ensuring high standards of service and compliance.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Hartford Healthcare Cardiology Associates
05.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
- Verified patient's insurance eligibility and benefits coverage.
- Trained new staff on filing, phone etiquette and other office duties.
Emergency Customer Service Representative
Pieper Memorial Veterinary Hospital
04.2021 - 04.2023
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Manager Intern - Assistant Manager
Best Friends Pet Hotel
08.2019 - 01.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored employee performance and developed improvement plans.
- Generated repeat business through exceptional customer service and responded to customer concerns with knowledgeable service.
- Assessed job applications and hired top candidates.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased customer review boards by 20% for excellent customer service and care.
Pet Stylist
Best Friends Pet Hotel
09.2018 - 09.2019
- Followed effective process for bathing and grooming dogs to remove dirt, parasites and hair mats.
- Observed animal details such as condition, behavior and eating habits and notified owners.
- Performed all necessary cleaning procedures for kennels, play yards and grooming areas.
- Managed about 2 -4 haircuts per day.
- Groomed pets thoroughly, including bathing, brushing, nail filing and clipping, ear cleaning and gland expression and expertly used and cared for shears, clippers and other tools.
Education
Bachelor of Professional Studies - Management With Specialization in Equine Business
Cazenovia College
Cazenovia, NY05.2016
Skills
- Strong Organization
- Insurance verifying
- Phone and Email Etiquette
- Patient check-in
- HIPAA Compliance
- Healthcare Systems Knowledge
- Customer Service
- Appointment Scheduling
Timeline
Patient Service Coordinator
Hartford Healthcare Cardiology Associates
05.2023 - Current
Emergency Customer Service Representative
Pieper Memorial Veterinary Hospital
04.2021 - 04.2023
Manager Intern - Assistant Manager
Best Friends Pet Hotel
08.2019 - 01.2021
Pet Stylist
Best Friends Pet Hotel
09.2018 - 09.2019
Bachelor of Professional Studies - Management With Specialization in Equine Business
Cazenovia College
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