Molly Dominique
Grants Pass,OR
Summary
Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
28
28
years of professional experience
Work History
Project Manager
jhab properties
Columbus , Ohio
01.1997 - Current
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Inspected work areas for safety issues before beginning any task.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Transported materials from one site location to another using trucks or trailers.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Measured distances accurately using tape measures or laser measuring devices.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Monitored progress of construction activities making sure deadlines were met.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Acted as subject matter expert to provide industry insight and assist coworkers.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Owner/General Manager
Sunny Valley Gardens
Wolf Creek, OR
02.2009 - 09.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Customer Service Representative
Delta Air Lines
Columbus, Ohio
01.2003 - 01.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Whetstone High School
Columbus, OH06-2001
Skills
- Cost Reduction
- Program creation and implementation
- Hiring and staffing
- Employee Development
- Administrative Oversight
- Labor Relations
- Budget Administration
- Business Management
- Regulatory Compliance
- Operations Management
- Staff Management
- Life cycle project management
- Relationship Building
Affiliations
Homeschooling mom of two wild boys. I have taught hands on science and survival classes at our homeschool co op for 7 years.
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork from home optionFlexible work hoursCompany Culture4-day work week401k matchStock Options / Equity / Profit SharingHealthcare benefitsAccomplishments
Working for yourself takes a tremendous amount of
self-discipline and motivation. I have co-owned and opperated a successful busniess for 15 years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/General Manager
Sunny Valley Gardens
02.2009 - 09.2024
Customer Service Representative
Delta Air Lines
01.2003 - 01.2005
Project Manager
jhab properties
01.1997 - Current
High School Diploma -
Whetstone High School
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