Molly Dunlavy
Shiocton,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
16
16
years of professional experience
Work History
Ground Support Equipment Mechanic
Quality Mechanical Services
Appleton, WI
12.2023 - Current
- Performed preventive maintenance and repairs on ground support equipment, including deice equipment, baggage tugs, and water carts.
- Maintained accurate records of all work performed following company standards. Tracked repairs made, labor time, and parts used to calculate bills.
- Used time management to prioritize work orders.
Customer Service Agent
Envoy Air Inc.
Appleton, WI
10.2018 - 12.2023
- Greeted customers, answered questions and assisted with ticketing, boarding passes and baggage check-in.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Ground security duties
Line Service Technician
Platinum Flight Center
Appleton, WI
06.2018 - 10.2018
- Provided exceptional customer service to patrons in line service operations.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Conducted refueling operations following established safety protocols and procedures.
Customer Service /Airport Ramp Agent
Delta Global Services
Appleton, WI
01.2016 - 06.2018
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated ground crew activities to complete objectives on schedule.
Trainer
Regional Elite Airline Services
Appleton, WI
12.2007 - 12.2012
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented training activities including attendance records, mentoring, OJT, and training completion.
- Attended training meeting and calls to provide direction for local station.
- Tracking employee training to make sure all agents were in compliance.
- Helping to hold agents accountable for their own training and completion.
Education
Bachelor of Science - Criminal Justice
Marian University
Fond Du Lac, WISkills
- Attention to Detail
- Microsoft Office
- Active Listening
- Reliability
- Problem-Solving
- Task Prioritization
- Documentation and Recordkeeping
References
References available upon request.
Timeline
Ground Support Equipment Mechanic
Quality Mechanical Services
12.2023 - Current
Customer Service Agent
Envoy Air Inc.
10.2018 - 12.2023
Line Service Technician
Platinum Flight Center
06.2018 - 10.2018
Customer Service /Airport Ramp Agent
Delta Global Services
01.2016 - 06.2018
Trainer
Regional Elite Airline Services
12.2007 - 12.2012
Bachelor of Science - Criminal Justice
Marian University
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