Molly Easter
Norwood,NC
Summary
Personable and organized with strong commitment to helping patients and client satisfaction. Possesses comprehensive knowledge of veterinary hospital operations and proficiency in scheduling, inventory management, and financial administration. Dedicated to enhancing clinic efficiency and ensuring exceptional service to clients.
Overview
19
19
years of professional experience
Work History
ICU and Emergency Veterinary Technician Overnights
Carolina Veterinary Specialists
06.2024 - Current
- Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
- Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
- Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
- Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
- Obtain and verify medications.
- Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
- As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
- Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
- Maintain medical records by documenting patients' conditions, reactions, and changes; update the database in an accurate and timely manner.
- Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
- Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
- Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
- Update job knowledge by participating in educational opportunities and reading professional journals.
- Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
- Understand and carry out oral and written directions.
- Perform other duties as assigned by Manager or practice.
- Assist veterinarians with a variety of emergency procedures and critical care situations.
- Monitor vitals, place catheters and take x-rays.
- Clean wounds and apply casts or bandages.
- Give injections and take blood samples.
- May have to be on call in the intensive care unit.
5th Grade Science Teacher
Norwood Elementary School/Stanly County Schools
12.2022 - 06.2024
- Increased End of Grade test scores by 16% over last year's scores.
- Constantly updated personal knowledge of emerging technology trends, incorporating relevant tools into lessons for more engaging learning experiences.
- Built positive relationships with parents to involve families in educational process.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Worked closely with special education staff to adapt lessons and provide accommodations for students with varying abilities, ensuring equitable access to content knowledge.
- Enhanced student understanding by utilizing hands-on experiments and interactive activities in lesson plans.
- Implemented differentiated instruction strategies to accommodate diverse learning styles within classroom setting.
- Evaluated student progress regularly through formative assessments, adjusting instructional techniques as needed to ensure optimal learning experiences for all students.
- Developed and implemented science lesson plans that fulfilled requirements of district's instruction curriculum program and showed written evidence of preparation.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Based on current EVAAS data 64.6% of students have 40% chance or greater of making proficiency on Science EOG.
Store Manager and Website Design
Goodness Gracious Gifts and Interiors
07.2015 - 03.2020
- Managed transitioning business from furniture refinishing to home décor and gift.
- Maintained client and vendor relationships through transition period
Built and maintain website and SEO. - Communicate with store owner and council on product development
Built and maintain online store front in lieu of current economic and social problems. - Maintained physical appearance of store in order to gain clients and help grow company brand.
- Helped to increase sales in one year from $3,000 per month to over $10,000 per month.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Set effective store schedules based on forecasted customer levels,
individual employee knowledge, and service requirements. - Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
Veterinary Technician, Client Service, Accounts Receivable Manager
Mint Hill Animal Hospital
12.2012 - 05.2015
- Aided veterinarian in daily surgical procedures and patient exams.
- Communicated with clients regarding their pet's health and treatment plans set forth by doctor.
- Took phone in prescription refills and filled medications to doctor specifications.
- Scheduled patient appointments and checked clients in and out.
- Handled all accounts receivable for practice, made phone calls, tactfully handled negotiations of client responsibility.
- Kept detailed records of accounts receivable.
- Managed over 35 calls per shift while maintaining other duties..
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Answered owner animal health questions and advised on best care practices
Client Service Communications, Vet Tech, Hospital Manager
Banfield, The Pet Hospital
01.2006 - 12.2012
- Aided veterinarian in daily surgical procedures and patient exams.
- Communicated with clients regarding their pet's health and treatment plans set forth by doctor.
- Took phone in prescription refills and filled medications to doctor specifications.
- Scheduled patient appointments and checked clients in and out.
- Initiated all start-up procedures for new equipment and kept detailed logs of maintenance.
- Tactfully handled all client communications that had been escalated to hospital management.
- Maintained open communication with Regional and District Leadership..
- Through marketing and staff education grew hospital clientele from zero to over 250 clients in 6 month period.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Bar Manager, Lead Certified Designated Trainer
Red Robin
01.2007 - 01.2009
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Purchased food and cultivated strong vendor relationships.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Recruited, hired and trained staff on restaurant and bar practices, customer service standards, and productivity strategies.
Education
Bachelor of Science - Conservation Biology
Muskingum University
New Concord, OH06.2003
Skills
- Problem-solving abilities
- Time management abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking Abilities
- Analytical Thinking
- Information Protection
- Task Prioritization
- Professionalism
- Self Motivation
- Relationship Building
- Professional Demeanor
Timeline
ICU and Emergency Veterinary Technician Overnights
Carolina Veterinary Specialists
06.2024 - Current
5th Grade Science Teacher
Norwood Elementary School/Stanly County Schools
12.2022 - 06.2024
Store Manager and Website Design
Goodness Gracious Gifts and Interiors
07.2015 - 03.2020
Veterinary Technician, Client Service, Accounts Receivable Manager
Mint Hill Animal Hospital
12.2012 - 05.2015
Bar Manager, Lead Certified Designated Trainer
Red Robin
01.2007 - 01.2009
Client Service Communications, Vet Tech, Hospital Manager
Banfield, The Pet Hospital
01.2006 - 12.2012
Bachelor of Science - Conservation Biology
Muskingum University
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