Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Joann Fabrics
09.2021 - 12.2024
Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
Developed training materials for new staff, enhancing onboarding processes and team performance.
Coordinated team schedules to optimize resource allocation and maintain service levels.
Implemented inventory management systems to streamline stock control and reduce discrepancies.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Floor Staff
Regal Cinemas
06.2022 - 12.2024
Maintained cleanliness and organization in auditoriums and lobby areas to enhance guest comfort.
Operated point-of-sale systems efficiently, processing transactions accurately while minimizing wait times.
Trained new staff on operational procedures and customer service standards to foster a collaborative environment.
Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
Handled cash transactions efficiently while adhering to company policies for secure financial management.
Monitored customers for signs of security concerns and escalated issues to management.
Training and Exercise Intern
Department of Emergency Management
02.2024 - 05.2024
Assisted in developing training materials for community disaster preparedness programs.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Participated in workshops and presentations related to projects to gain knowledge.
Assisted in development of new product feature, contributing to user-friendly experience.
Education
Bachelor of Arts - Criminology and Criminal Justice Studies
Sonoma State University
05.2024
Skills
Money handling
Team leadership
Decision-making
Problem-solving
Staff training and development
Employee scheduling
Policy enforcement
Orientation and training
Google drive
Certification
Certificate of Achievement in ASL
FEMA IS-100.C - Introduction to the Incident Command System
FEMA IS-700.B - An Introduction to the National Incident Management System
FEMA IS-800.D - National Response Framework, An Introduction
Timeline
Training and Exercise Intern
Department of Emergency Management
02.2024 - 05.2024
Floor Staff
Regal Cinemas
06.2022 - 12.2024
Assistant Manager
Joann Fabrics
09.2021 - 12.2024
Bachelor of Arts - Criminology and Criminal Justice Studies