Molly Elder
Virginia Beach
Summary
Medical professional with 10 years’ experience in clinical and administrative settings. Team player who is passionate about providing excellent patient care. Individual who is adaptable and transformational, with the ability to work independently, be organized and detailed, and create opportunities that advance organizational goals.
Overview
12
12
years of professional experience
Work History
Internal Care Coordinator
Comfort Keepers Home Care
11.2023 - Current
- Oversees daily operations of care service, ensuring smooth functionality for clients, their families, and caregivers.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
- Used company software and databases to maintain records of services performed and client conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments.
- Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences.
- Participated in new employee orientation weekly to ensure understanding of role requirements, responsibilities, and discuss staffing assignments with available clients.
- Verified and managed Veteran clients authorizations, ensuring correct input for precise billing purposes.
- Mentored new hires on best practices in-home healthcare provision while ensuring adherence to company policies as well as industry regulations at all times.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
Operations Coordinator
Sentara Healthcare
01.2023 - 11.2023
- Provides daily support with operational tasks for the cardiac OR
- Maintains biweekly payroll and timesheets for the staff
- Manages and modifies the OR staff's on-call coverage
- Helps to plan and coordinate the scheduling, preparation, and presentation of meetings
- Assist with new hirer orientation
- Orders supplies for the OR as requested or as needed
- Competent with the necessary administrative and medical software
Operations Coordinator
Sentara Healthcare
10.2019 - 01.2023
- Manage office operations, workflow, and office staff, including recruitment, performance management, and specialty practice training/development
- Encourages a culture that supports high levels of team member satisfaction by listening to their concerns or suggestions, offering guidance and support, resolving problems quickly, and exchanging information both formally and informally during regular monthly team meetings
- Adept at balancing multiple tasks, building relationships, training, mentoring, and leading a large staff
- Manage 27 total schedules including physicians, APCs, and device schedules
- Organize and manage biweekly physicians meetings, as well as recording and preparing meeting minutes
- Handle all accounting responsibilities within practice, including payroll
- Oversee procurement of clinic medical and business supplies
- Excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patient/family
- Proficient in relevant health care and administrative software
Patient Care Specialist
Sentara Healthcare
10.2018 - 10.2019
- Provided general administrative support for front desk operations
- Managed patient appointment check-in and check-out process
- Scheduled appointments and outpatient procedures
- Responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc
- Obtained medical records
- Performed insurance verification and pre-authorization for procedures and testing
- Maintained physician and APC schedules
Medical Assistant
Gastrointestinal and Liver Specialists
05.2017 - 10.2019
- Prepared patients for examination, take vitals, and record patients' health history
- Assisted physician during exams when necessary
- Received and directed phone calls, schedule appointments and procedures
- Transmitted physician orders to patients, counseling, and addressing follow up questions
- Scheduled appointments and procedures
- Handled prescription refills
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Managed inventory of medical supplies and equip exam rooms with appropriate supplies
Certified Nursing Assistant
Centra Hospital
11.2014 - 08.2015
- Provided nursing assistance to residents in a 32-bed oncology unit
- Administered physical support to assist patients/ patients that cannot do for themselves in daily activities such as bathing, dressing, feeding, getting out of bed, using the toilet, standing, sitting, and excising
- Performed vital signs, lab draws, glucose checks, dressing changes, enemas, postmortem care, pre- and post-operative care, and discontinuing of IVs and catheters
- Engaged with patient family and friends to provide courteous, efficient visit experience
Certified Nursing Assistant
Centra
07.2013 - 10.2014
- Oversees daily operations of care service, ensuring smooth functionality for clients, their families, and caregivers.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
- Used company software and databases to maintain records of services performed and client conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments.
- Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences.
- Participated in new employee orientation weekly to ensure understanding of role requirements, responsibilities, and discuss staffing assignments with available clients.
- Verified and managed Veteran clients authorizations, ensuring correct input for precise billing purposes.
- Mentored new hires on best practices in-home healthcare provision while ensuring adherence to company policies as well as industry regulations at all times.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
Education
Healthcare Administration -
Liberty University
Lynchburg, VA02.2027
Certified Clinical Medical Assistant - Healthcare
Tidewater Medical Training
Virginia Beach, VA12.2024
High School Diploma -
Liberty Christian Academy
Lynchburg, VA01.2014
Skills
- ACTIVE LEARNING
- CONFLICT RESOLUTION
- CRITICAL THINKING
- SOCIAL PERSEPTIVENESS
- MGMT OF STAFF RESOURCES
- TIME MANAGEMENT
- PROJECT MANGEMENT
- COMMUNICATION
- COMPLIANCE OVERSIGHT
- TECHNOLOGY/COMPUTER
Timeline
Internal Care Coordinator
Comfort Keepers Home Care
11.2023 - Current
Operations Coordinator
Sentara Healthcare
01.2023 - 11.2023
Operations Coordinator
Sentara Healthcare
10.2019 - 01.2023
Patient Care Specialist
Sentara Healthcare
10.2018 - 10.2019
Medical Assistant
Gastrointestinal and Liver Specialists
05.2017 - 10.2019
Certified Nursing Assistant
Centra Hospital
11.2014 - 08.2015
Certified Nursing Assistant
Centra
07.2013 - 10.2014
High School Diploma -
Liberty Christian Academy
Healthcare Administration -
Liberty University
Certified Clinical Medical Assistant - Healthcare
Tidewater Medical Training
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