MOLLY ELLIOTT
Lake Placid,FL
Summary
Strives to be punctual, dependable, and ready to work. Has advanced management skills and works easily with others and individually. If a problem arises, is prepared to find the most effective solution promptly.
Overview
5
5
years of professional experience
Work History
Payroll Assistant
Heartland Payroll Services
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into a computer system and made adjustments to create an accurate database for payroll processing functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Kelley's Florist
02.2020 - 05.2024
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained energy and enthusiasm in afast-paced environment
- Met customer service goals and exceeded customer expectations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Dual Enrollment -
Lake Placid High School
Lake Placid, FL05.2025
Skills
- Dependable
- Responsible
- Proficient Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
- Excellent Communication
- Good Telephone Etiquette
- Time Management
- Customer Satisfaction
- Cash Handling
- Drawer management
Timeline
Payroll Assistant
Heartland Payroll Services
08.2022 - Current
Customer Service Cashier
Kelley's Florist
02.2020 - 05.2024
Dual Enrollment -
Lake Placid High School
Similar Profiles
Brandon DyerBrandon Dyer
TAX SPECIALIST at HEARTLAND PAYROLLTAX SPECIALIST at HEARTLAND PAYROLL
Martin MarinoffMartin Marinoff
Senior Product Advisor at Heartland Payroll & PaymentsSenior Product Advisor at Heartland Payroll & Payments
Carlos CervantesCarlos Cervantes
Senior Product Advisor at Heartland Payroll SystemsSenior Product Advisor at Heartland Payroll Systems