Molly Eversole
Washington,MO
Summary
Proven leader and effective communicator, I excelled at Taco Bell by enhancing team productivity and customer satisfaction. Skilled in customer service and problem-solving, I significantly contributed to maintaining high health inspection scores and improving service efficiency. Demonstrated exceptional ability to multitask and uphold safety standards, ensuring a positive and safe dining experience for all guests. After being at my current job for almost 7 years now, I know what it is to be dedicated to doing a job and doing it well. I have a good work ethic, I am reliable, and most importantly I am a team player and show respect and commitment to my team.
Overview
6
6
years of professional experience
Work History
Crew Member
Taco Bell
03.2018 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Supported training of new crew members, leading to more efficient onboarding process.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate Of General Studies -
East Central College
Union, MO07.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Heavy Lifting
- Learning Agility
- Crew Leadership
- Resilience and persistence
- Complex Problem-Solving
- Creativity and Innovation
- Performance Improvement
- Telephone Etiquette
- Positive Company Representation
- Food Running
- Health Code Compliance
- Assertiveness
- Diversity awareness
- Influencing skills
- Housekeeping
- Safe Vehicle Operation
- Multitasking and Organization
- Team Player
- Adaptability and Flexibility
- Cleaning and organization
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
- Money Handling
- Decision-Making
- Basic Math
- Handling Complaints
- Resolving Complaints
- Foodservice
- Meal Preparation
- Training and Motivation
- Managing Orders and Deliveries
Timeline
Crew Member
Taco Bell
03.2018 - Current
Associate Of General Studies -
East Central College