Summary
Overview
Work History
Education
Skills
Work Availability
Certification
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Molly Fletcher

Molly Fletcher

Hancock,USA

Summary

Results-oriented administrative professional with over 28 years of experience in mid/upper management roles. Demonstrated track record of enhancing operational efficiency, boosting team productivity, and maximizing operating funds. Successfully streamlined operations, cutting administrative costs by 30%. Proficient in project management, data analysis, and AI-powered scheduling tools. Recognized for discretion and adeptly managing complex, high-stakes situations. Core competencies include exceptional verbal and written communication skills, strong organizational abilities, effective project management, HR expertise, procurement, travel coordination, contract negotiation/compliance, supervision, training, budgeting, bookkeeping, and accounting.

Overview

24
24
years of professional experience

Work History

Assistant to the Director

NIH/NLM/Lister Hill Natl Ctr for Biomed Communications
08.2009 - Current
  • Supports the Director, Assistant Director, Senior Administrative Officer, Administrative Officer, and 5 Branch Chiefs. (The last 5 years in a remote environment)
  • Directly manage Sr. Executive’s calendars resulting in a 45% increase in productivity, improved executive calendar management, and reducing scheduling conflicts by 50%
  • Coordinated a company-wide initiative to integrate AI-driven tools into daily operations, enhancing data accuracy and decision-making speed by 35%.
  • Led the implementation of a new digital scheduling system, reducing executive meeting preparation time by 40% and increasing overall team productivity by 25%
  • Represent the organization in meetings, conferences, and briefings to advise on issues, problems, and accomplishment of business operations.
  • Conduct pre-award and post-award activities associated with financial compliance and evaluation, administration, and cooperative agreements.
  • Manage complex contracts ranging from $25,000 to $50M, leveraging meticulous attention to detail and strategic negotiation skills to drive a 20% savings annually
  • Conduct or prepare briefings with senior leaders to justify, defend, and advise on budget strategies and status of funding impacts on operations providing guidance to senior management related to funding and any potential surpluses or deficits.
  • Gather grants, contracts, and administrative expenses data for budget projections.
  • Develop and maintain macros and other automation tools to enhance projection models.
  • Optimized executive reporting processes, cutting report preparation time by 60% and increasing data accessibility for strategic planning
  • Distill and summarize budget projections to determine reasonableness of estimates and evaluate the impact of legislative/administrative directives and policies on budget projections.
  • Develop detailed plans, goals, objectives, and criteria for the facilities and administrative services program to evaluate the effectiveness of the program improving efficiency by 20%.
  • Developed new policies and procedures that streamlined financial/resource management improving efficiency by 15%.
  • Track expenditures, manage budgetary data, and consolidate budget estimates.
  • Perform in-depth analysis to resolve invoice issues and payment adjustments.
  • Serve as a Purchase Card Agency Organization Program Coordinator (A/OPC).
  • Establish and manage accounts and implement appropriate internal controls (i.e., credit increases, decreases, suspensions, auditing, and transaction limits).
  • Manage domestic, international, and sponsored travel requirements via GovTrip and Concur, including visa, passport, and travel voucher procurement as well as all transport and accommodations for all Senior Executives.
  • Advise management on authorization of relocation benefits for transferees and new hires.
  • Serve as Property Management Specialist ensuring the effective accountability, utilization, maintenance, protection, transfer, and the ultimate disposition of personal property adhering to NIH’s Property Management Program and maintaining a record of all such transactions.
  • Event management.
  • Act as a procurement specialist by requesting vendor quotes, purchasing supplies, office and IT equipment and service contracts, and overseeing invoices & receiving.
  • Provided remote IT support and troubleshooting for the executive team, ensuring efficient and secure use of digital platforms, resulting in a 25% increase in productivity
  • Records Management – implemented a new scanning and data entry system, resulting in a 18% increase in accuracy and efficiency

Administrative Operations Manager

Montgomery Scrap Corporation
01.2008 - 11.2008
  • Served as Administrative Manager for a leading metal recycling company (in Rockville, MD) with over $15M in annual revenues.
  • Managed 12 direct staff and developed / monitored a $3M annual administrative operating budget.
  • Created, organized, and implemented successful customer appreciation events with 550+ attendees, fostering strong relationships and enhancing company reputation.
  • Instituted HubSpot CRM and created a new employee orientation program, significantly improving customer relations/satisfaction (by 30%) and reducing accident rates by 50%.
  • Spearheaded cost-saving initiatives, reducing overhead by $207,000 in 3 months through strategic purchasing policies.
  • Developed and executed a vendor management strategy, negotiating early payment discounts that yielded $500k in savings
  • Oversaw contract development and administration leading to 15% increase in efficiency
  • Managed AP operations processing over 5,000 invoices monthly
  • Implemented electronic invoicing system, reducing paper usage by 80% and improving processing accuracy to 99.9%
  • Implemented a new online purchase order system, streamlining the procurement process, creating and managing the generation and tracking of purchase orders
  • Developed a standardized process for monthly reporting, reducing report preparation time by 40%
  • Streamlined financial/resource management processes, resulting in a 20% reduction in administrative costs.
  • Created a 120-page policy and procedure manual to standardize all administrative operations and assist in training new administrative staff.
  • Developed standardized forms and templates for requisitions, travel, corporate card expenditures and daily planning that saved executives approximately 45 minutes per day.
  • Collected, analyzed and interpreted workforce data to identify gaps.
  • Orchestrated weekly payroll processing for 830 FTEs overseeing compliance with federal, state, and data integrity, achieving 99% accuracy
  • Processed and maintained leave records for 830+ employees using ADP, ensuring accurate and compliant time tracking.
  • Managed employee bonus data, ensuring timely and accurate payments.
  • Developed strategic payroll policies to optimize cost and improve accuracy by 30%.
  • Records Management - development of the core components within the records and information management framework, including a business classification scheme and retention and disposal schedule
  • Created and implemented a performance management system resulting in a 20% increase in performance ratings and a 15% reduction in annual turnover rate
  • Created new recruitment process, resulting in a 30% reduction in time to fill and a 15% reduction in recruitment costs

Office /Project Manager

Elite Remodeling, Inc
09.2003 - 09.2007
  • Served as the Office/Project Manager for a local design-build firm while providing executive assistance to the President and Owner of the firm.
  • Managed Accounts payable and receivable for contractors and customers
  • Revamped project management processes, implementing CRM and digital filing systems, resulting in improved efficiency and customer satisfaction.
  • Coordinated cross-functional teams to design and maintain customer-focused initiatives, significantly enhancing referral rates and client retention.
  • Created a comprehensive database that improved record-keeping accuracy by 45%
  • Designed, coordinated, and maintained “Customer Books”, which improved customer satisfaction and referrals by 67%.
  • Optimized appointment scheduling, resulting in a 20% improvement in time management
  • Developed design and construction policy guidelines, procedures, and technical analysis.
  • Significantly reduced time required to handle bookkeeping by implementing accounting software, electronic check deposits, and online banking access.
  • Through strategic vendor negotiations and technology upgrades
  • Streamlined operations and reduced office expenditure by $35K through strategic vendor negotiations and technology upgrades, implementing inventory control, and standardizing ordering procedures generating substantial cost savings and productivity gains.
  • Evaluated and selected 25+ contractors based on qualifications, bids, and safety records; negotiated contracts that resulted in a 15% reduction in overall project expenses.
  • Outlined and enforced standard procedures for contract management, improving process efficiency by 30%
  • Reduced accounting costs by 65% performing year-end 1099 & W2 process in-house
  • Spearheaded the implementation of integrated master schedules and policy guidelines, fostering a more structured and efficient work environment.
  • Developed paperless environment by implementing an online system to manage data, fulfill orders, and integrate processes, resulting in improved efficiencies of 47% and reduced labor hours of 2.5 hours per week
  • Revolutionized project management with CRM and digital filing systems, boosting efficiency and customer satisfaction while optimizing resource allocation.
  • Entered employee information into ADP system to generate weekly payroll checks and subcontractor payments.
  • Perform regular spend analysis to identify cost-saving opportunities, resulting in $275k annual savings
  • Accurately tracked contract performance using Key Performance Indicators (KPIs), identifying areas for improvement and cost savings

Project Manager

Quality Support, Inc
09.2001 - 10.2002
  • Provide project oversight of a multi-million-dollar personnel services contract with National Institutes of Health (NIH) that spanned seven different agencies and offices.
  • Led multi-million-dollar NIH contract spanning 7 agencies, overseeing 55 staff.
  • Ensured timely deliverables, compiled data reports for senior officials, resulting in a 97% customer satisfaction rate.
  • Crafted and presented winning bid Statement of Work.
  • Identified organizational inconsistencies, provided correction recommendations, and optimized internal communication channels.
  • Spearheaded recruitment and retention strategies for contract employees.
  • Hired, trained, and on-boarded 36 new employees, providing initial support that expedited staff assimilation by 20%
  • Developed SOPs, upgraded training policies, and implemented performance evaluation systems.
  • Implemented project management software increasing team productivity by 20%.
  • Represented organization in high-level meetings. Guided staff on policy interpretation, fostered teamwork, and directed work of subordinate supervisors effectively.
  • Developed internal policies to boost efficiency. Advised on contract modifications, presented technical information clearly, and drove organizational goal achievement.
  • Conduct or prepare briefings with senior leaders to justify, defend, and advise on budget strategies and status of funding impacts on operations.
  • Analyzed complex issues, identified problems, evaluated alternatives, and made recommendations to senior government officials and presented information at meetings briefings, etc.
  • Monitored and analyzed technical aspects of broad programmatic issues to recommend changes, solutions to problems, or redirection of efforts.
  • Maintained project documents and artifacts, created, and maintained documentation in support of many aspects of the project development life cycle.
  • Created/updated/maintained integrated master schedules and lower-level program or project schedules and developed resource-loaded schedules.
  • Provided advice and guidance to managers on strategic human capital planning activities.
  • Developed annual and long-range workforce plans for capital utilization.
  • Prepared analytical reports on accomplishments, plans, trends, and opportunities.
  • Collected, analyzed, and interpreted workforce data to identify gaps between the present workforce and future organizational requirements.
  • Successfully managed payroll for Bi-weekly payroll for 55 FTEs, reducing processing errors by 25% through strategic process improvement initiatives
  • Implemented analytical techniques and evaluation criteria to develop new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, guidelines, and procedures, and automating work processes.

Education

Bachelor of Science - Business Administration (Minor in Contract Management)

University of Maryland University College
Adelphi, MD
05.2017

Bachelor of Science - Computer Information Systems (Concentration in Homeland Security)

Strayer University
Rockville, MD
06.2014

Skills

  • Administrative operations management
  • Executive administrative support
  • Project management coordination
  • Skilled in managing projects
  • Effective team management
  • Budget oversight
  • Human resources administration
  • Strategic procurement management
  • Financial transaction processing
  • Property management
  • Directed a team comprising 55 full-time employees
  • Development of procurement systems
  • Payroll management
  • Travel management specialist
  • Healthcare terminology proficiency
  • Data analysis skills
  • SharePoint administrator
  • Policy development
  • Effective time management
  • Analytical problem-solving
  • Experienced in optimizing CRM systems
  • Document editing
  • Calendar management
  • Effective meeting facilitation
  • Budgeting expertise
  • Operations management
  • Strategic planning
  • Data analysis
  • Business planning
  • Workforce planning
  • Business administration
  • Contract administration
  • Board relations
  • Teamwork and collaboration
  • Problem-solving
  • Detail-oriented approach
  • Multitasking
  • Critical thinking
  • Executive schedule management
  • Adaptability and flexibility
  • Organizational skills
  • Recordkeeping and documentation
  • Problem resolution
  • Microsoft office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Project Management Fundamentals, Hagerstown Community College - August 2024
  • E-Gov Travel System Administration
    Certification Program, Department of Health and Human Services - May 2022
  • Leadership Four: Project Management, Defense Health Agency - January 2025
  • Records Management Training Course, Department of the Army - September 2024

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home option

Software

MS Office 365

Google Suite

SharePoint

Concur

Adobe

QuickBooks

Asana

ADP

Paychex

Costpoint

Oracle

SAP

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant to the Director

NIH/NLM/Lister Hill Natl Ctr for Biomed Communications
08.2009 - Current

Administrative Operations Manager

Montgomery Scrap Corporation
01.2008 - 11.2008

Office /Project Manager

Elite Remodeling, Inc
09.2003 - 09.2007

Project Manager

Quality Support, Inc
09.2001 - 10.2002

Bachelor of Science - Computer Information Systems (Concentration in Homeland Security)

Strayer University

Bachelor of Science - Business Administration (Minor in Contract Management)

University of Maryland University College

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Molly Fletcher