Hi, I’m
Molly Freas
Lewis Center,Ohio
Summary
Driven IT Director with 25 years of comprehensive experience in IT service management, strategy, portfolio management, business process improvement and financial management with a demonstrated history of results. Highly motivated and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
years of professional experience
1
Certification
Work History
Cardinal HealthDublin, OH
Director IT Service and Asset Mgmt
11.2022 - Current
Job overview
- Oversee a global, IT Service Center team of 24x7 support staff who provide tier 1 and 2 technical support for internal Cardinal Health employees and external customers. Analyze metrics to develop tools and process improvements to optimize service performance. Adhere to defined service levels and create action plans to reduce call volume with a focus on automation and self service.
- Responsible for IT hardware and software asset management. Product owner for over 800 office printers located throughout the U.S. managing vendor relationship, deployment strategies and financials. Own the asset management policies and practices for computer/server hardware, software and printers. Product owner for end user device refresh and deployment which includes our refresh strategy and financial model for computers (purchase/lease). Support finance in managing the budget, forecast and labor utilization as well as providing organizational governance for knowledge and communication.
Cardinal HealthDublin, OH
Director IT Management
01.2020 - 10.2022
Job overview
- Oversee a global team of 24x7 support staff who provide tier 1 and 2 technical support for internal Cardinal Health employees and external customers. Analyze metrics to develop tools and process improvements to optimize service performance. Adhere to defined service levels and create action plans to reduce call volume with a focus on automation and self service.
- Application owner for ServiceNow responsible for maintaining system efficiency of the ITSM platform services. Responsible for day-to-day management and maintenance of the ServiceNow Platform. Develop, build and provide support responsibilities to end-users of the platform. Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
- Responsible for the strategy and governance of our warehouse technologies including production printers, barcode scanners and intelligent wireless devices. Product owner for over 800 office printers located throughout the U.S. managing vendor relationship, deployment strategies and financials. Own the asset management policies and practices for computer/server hardware, software and printers. Product owner for end user device refresh and deployment which includes our refresh strategy and financial model for computers (purchase/lease). Support finance in managing the budget, forecast and labor utilization as well as providing organizational
Cardinal HealthDublin, Ohio
MANAGER IT PROCESS MANAGEMENT
09.2018 - 01.2022
Job overview
- Responsible for the planning and governance functions supporting the Client Services organization and providing product support for printers and end user device refresh strategies.
- Responsible for device strategy and governance of warehouse technologies such as production printers, barcode scanners and intelligent wireless devices.
- Manage $19.8MM budget supporting finance in managing the budget and forecast.
- Product owner for over 800 office printers located throughout the U.S. managing vendor relationship, deployment strategies and financials.
- Accountable for IT hardware and software asset management practices and compliance with a focus on implementing robust asset controls.
- Define the end user device refresh strategy with a migration to a lease financial model.
- Provide organizational governance for knowledge and communications.
- Responsible for the of the ITSM tool (ServiceNow) with a focus on Client Services functions.
- Support end user technology workstreams for mergers, acquisitions and divestitures.
Cardinal HealthDublin, Ohio
MANAGER EIT CLIENT SERVICES
09.2013 - 09.2018
Job overview
- Provided daily operational direction in managing a corporate workstation environment spanning across six locations and 13 desktop analysts.
- Supported over 4,600 clients and 7,500 devices (laptops, desktops, thin clients and printers).
- Managed a case volume of 24,00 incidents and requests per year.
- Emphasis on creating and maintaining a strong customer service mentality.
- Implemented the IT Clinic concept which allows Employees to get, immediate on-site support for technical issues.
- Managed the planning, analysis and scheduling functions for major programs such as Office 365 and myTechnology Anywhere (mTA) that resulted in the migration of thousands of users to new technology.
Cardinal HealthDublin, Ohio
SENIOR CONSULTANT
12.2009 - 09.2013
Job overview
- Responsible for the management of a $41M budget and renewal process for the IT hardware and software maintenance contracts.
- Reduced the R&M budget in fiscal year 2011, providing for $1.7M in favorability.
- Automated the renewal process resulting in increased productivity and improved response time.
- Developed a checkbook model, which tracks all additions and reductions against the established budget.
- Created a monthly R&M reporting package that provides complete visibility to all renewals and budget details.
- Established a cost center alignment model based on contract usage that will provide transparency to R&M spend by EIT segment.
- Eliminated non value-add contracts and non-maintenance related costs that were aligned to R&M resulting in significant savings.
- Managed initiative in coordination with Pace Harmon to identify potential reduction and strategic improvement opportunities.
Cardinal HealthDublin, Ohio
IT BUSINESS PARTNER
12.2008 - 01.2010
Job overview
- Manage the IT portfolio of programs for Corporate and Financial entities including HR, Security, Legal, Financial Shared Services and Financial Systems Program.
- Facilitated fiscal year budget process with supported business segments providing IT representation throughout the planning cycle.
- Responsible for managing a $6.4MM portfolio budget during FY09 with an increased portfolio of $38MM for FY10.
- Manage the largest portfolio of projects within the corporate space with a focus on 13 clients.
- Maintain client relationships acting as a liaison between business and IT with a focus on project forecasting, program management and budgeting.
- Develop a Business Relevant IT Strategy (BRITS) for long term strategic planning within the Finance and Human Resources business segments.
Cardinal HealthDublin, Ohio
SENIOR CONSULTANT
07.2007 - 12.2008
Job overview
- Aligned the organization to an industry standard Service Management framework to manage client expectations with service level agreements.
- Managed the service management process which included aligning the organization to an industry standard Service Management framework.
- Renegotiated existing service level agreements for critical business applications to manage client expectations and establish a documented list of defined service levels.
- Implemented a formal governance model based on ITIL industry standards to define, measure, and manage service level agreements.
- Established a common service management methodology to measure and report on technology products and services.
Cardinal HealthDublin, Ohio
ENTERPRISE IT MANAGER
05.2007 - 07.2008
Job overview
- Managed a cross functional team, TS Operations & Service Management including Demand Management, Managed Services, Capital Management and Service Management.
- Managed and executed staffing arrangements for a 12-person organization.
- Managed tech refresh planning and a capital portfolio with over $50MM in capital projects.
- Managed over 800 sustainment requests per year across all business segments and raised commitment performance from 45% to 80%.
- Established training program for core service delivery processes, which offered over 30 sessions monthly, and trained 450 people.
- Managed key outsourced relationships with AT&T, Profitline, and Wipro driving over $2MM in cost savings and avoidance.
- Managed key initiatives in alignment with MBOs such as wireless reduction and optimization efforts and executing TS capital at or below spend.
- Established SLA framework in alignment with ITIL best practices and created Service Level Agreement templates.
ChaseColumbus, Ohio
TECHNOLOGY PROGRAM MANAGER
08.2006 - 05.2007
Job overview
- Managed the Program Management Office for the IT division of Student Lending within Retail IT Financial Services
- Ensure the Ed Finance IT organization complies with policies, procedures, and deliverables as it relates to Program Management.
- Work closely with Finance and Management to develop and refine the yearly budget, which includes monthly reporting and forecast adjustments to ensure a compliance of +/- 3%.
- Maintain a deep understanding of the financial plan (outlook and actuals) to include labor, software/hardware maintenance, expenses, and planned investment program spend.
- Drive the annual planning process in close relation with the business to produce and identify yearly programs and related budgets.
- Assist in the review of program spending and pitch books to maintain consistency and quality.
- Manage the IT governance process for incoming investment, discretionary, and production work requests.
- Ensure resource allocation forecasts are updated on a monthly basis and match the financial headcount numbers.
Bank OneColumbus, Ohio
TECHNOLOGY PROJECT MANAGER
12.1998 - 08.2006
Job overview
- Supported technical projects from initiation through implementation including phases such as planning, analysis, design development, validation and delivery.
- Managed and executed staffing arrangements for 6-person desktop support unit with focus on daily workflow and performance.
- Managed and delivered organizational Web site to 2,000-person entity with consistent layout that serves as a communication vehicle for news, tools and policies for the Infrastructure & Operations organization.
- Designed, managed and delivered an operations Web site with a production focus on enterprise change, priority issues, Line of Business channel status and reporting.
- Drove initiative to bring additional Lines of Business on board with the current GTI (Global Technology Infrastructure) Document Management tool, Livelink.
- Designed, analyzed and presented monthly Line of Business operations reports to executive leadership regarding infrastructure production, service quality, project delivery and financials.
- Managed and published the Technology & Operations Consumables report that monitors Line of Business technology asset consumption. Focus on this program saved Bank One $3.4 MM in 2003.
Education
Otterbein College
Bachelor of Arts from English Writing
07.1998
University Overview
Minor: Sociology
Skills
- Financial acumen with high dollar budget management
- Experienced with managing various employee relations issues
- Organizational change management
- Client focused / customer service
- Continuous process improvement mindset
- Data driven decisioning
- Enterprise-wide implementations
- Leading geographically dispersed teams
- Foster innovation and automation
- Ability to navigate highly matrixed organization
- Relationship management with external suppliers
- Executive leadership presence
- Consistently deliver quality results
- Learn and adapt quickly
- Motivate others and build trusted relationships
- Ability to juggle many tasks
Custom
Leadership Dublin, City of Dublin (Ohio) Leadership Program, May 2012
Certification
- ITIL v3 Foundations
Affiliations
- Community Service Officer with City of Dublin Division of Police
- Dublin Citizen's Police Academy
- Leadership Dublin Alumni
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director IT Service and Asset Mgmt
Cardinal Health
11.2022 - Current
Director IT Management
Cardinal Health
01.2020 - 10.2022
MANAGER IT PROCESS MANAGEMENT
Cardinal Health
09.2018 - 01.2022
MANAGER EIT CLIENT SERVICES
Cardinal Health
09.2013 - 09.2018
SENIOR CONSULTANT
Cardinal Health
12.2009 - 09.2013
IT BUSINESS PARTNER
Cardinal Health
12.2008 - 01.2010
SENIOR CONSULTANT
Cardinal Health
07.2007 - 12.2008
ENTERPRISE IT MANAGER
Cardinal Health
05.2007 - 07.2008
TECHNOLOGY PROGRAM MANAGER
Chase
08.2006 - 05.2007
TECHNOLOGY PROJECT MANAGER
Bank One
12.1998 - 08.2006
Otterbein College
Bachelor of Arts from English Writing
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