Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Molly Gaines

Encinitas,CA

Summary

Dependable customer service industry worker equipped for fast-paced work and changing daily needs, all while maintaining a positive nature to improve guests' experience. Serves customers effectively with attention to detail and a hardworking approach. Efficient and reliable individual comfortable lifting up to 50 pounds. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction while providing quality service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Busser/Hostess/Food Runner

The Roxy Encinitas
01.2022 - 09.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new staff in bussing and cleaning procedures.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Supported needs of 20+ person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
  • Supported needs of 25+person wait staff while attending to specific needs of countless customers daily

Cashier

VG Donut And Bakery
05.2021 - 12.2021
  • Adhered to all cash handling policies and procedures.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Bagged and packaged customer orders and purchases.
  • Found ways to improve customer experience by taking accountability and acting as store Brand
  • Ambassador
  • Greeted all customers and provided prompt and friendly service.
  • Provided friendly, attentive service in a fast paced, stressful environment
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
  • Helped management solve customer concerns with proactive approaches based on retail knowledge.
  • Maintained good working relationships with co-workers and management.

Front End Bagger

05.2020 - 04.2021
  • Returned merchandise to store shelves and assisted with restocking and merchandising work to keep shelving full, organized, and customer-ready
  • Retrieved carts from parking lots and collected carts for customer use.
  • Bagged products according to customers' requests to maximize satisfaction.
  • Cleaned store aisles, counters, and shelving regularly to maintain professional appearance.
  • Carried bags to customers' cars and loaded items correctly to minimize shifting and damage.
  • Worked continuously through each shift to handle customer needs, merchandise products, and keep grocery aisles clean
  • Located items for customers from floor locations or storage areas to meet order demands.
  • Met efficiency goals by completing orders quickly.
  • Kept work areas clean and neat, using hand tools and chemical solutions to remove thick accumulations
  • Maintained good housekeeping practices and observed safety program requirements in fast-paced environment.

Skills

  • Order Verification
  • Server Support
  • Product Recommendations
  • Customer Service
  • Telephone Reception
  • Food Presentation
  • Food Preparation and Safety

Certification

Food Handler Certification

Additional Information

  • University of California, Santa Cruz, Completed coursework towards Bachelors of Science in Cognitive Science and Bachelors of Art in Psychology GPA: 3.8

Timeline

Busser/Hostess/Food Runner

The Roxy Encinitas
01.2022 - 09.2023

Cashier

VG Donut And Bakery
05.2021 - 12.2021

Front End Bagger

05.2020 - 04.2021

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Molly Gaines