Molly Gatherum
West Jordan
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
10
10
years of professional experience
Work History
Customer Success - Senior Manager
Equifax
12.2018 - Current
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Professional Services Director
Equifax
09.2015 - 12.2018
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Science - Business
University of Phoenix
Online11-2010
Skills
- Customer success
- Account management
- Cross-functional collaboration
- Data analytics
- Client relationship management
- Issue resolution
- Operational standards
- Onboarding processes
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Operations planning
Timeline
Customer Success - Senior Manager
Equifax
12.2018 - Current
Professional Services Director
Equifax
09.2015 - 12.2018
Associate of Science - Business
University of Phoenix
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