Summary
Overview
Work History
Education
Skills
Cellular
Timeline
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Molly Gibson

Council Bluffs

Summary

Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

AIA, LLC
08.2019 - 05.2024
  • Prepare all manners of correspondence for the purposes of facilitating insurance adjustments for vehicular collisions, property damage, crop/cattle losses, and storm related damages; prepare statements of loss reports, prepare and distribute service invoices, filing, transcription, and photography for an independent insurance adjusting firm
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Executed record filing system to improve document organization and management.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Sales Associate

Kwik Shop
08.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

AAS business administration -

Southeast Community College Area
Lincoln, NE
09.2010

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Documentation and Recordkeeping
  • Microsoft Office Suite
  • Professional Communication
  • Appointment Scheduling
  • Verbal Communication
  • Relationship Building

Cellular

(402) 547-1984

Timeline

Administrative Assistant

AIA, LLC
08.2019 - 05.2024

Sales Associate

Kwik Shop
08.2017 - 11.2018

AAS business administration -

Southeast Community College Area

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Molly Gibson