Malin Glaister
Snohomish,WA
Summary
Reliable and dependable professional with 20+ years of experience and familiarity in a vast array of positions including but not limited to customer service, marketing, social media management and healthcare. I feel the diversity of my work experience over the years has provided the advantage to adapt to many types of work environments.
Overview
16
16
years of professional experience
Work History
Dental Assistant
Heartland Dental
Lake Stevens, WA
04.2019 - Current
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
Dr. Richard VanDerSluys
Redmond, WA
12.2010 - 06.2017
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Accurately entered patient clinical data into computer to update charts.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Submission of dental insurance
Hospitality Associate
Mariott Resorts
Wichta, KS
05.2006 - 06.2008
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with various team members to meet guests' requests.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Customer Account Specialist
T-Mobile
Wichita, KS
06.2005 - 05.2006
- Evaluated subscribers potential needs and wants in order to pass on appropriate money saving options to wireless customers.
- Collected and analyzed data to learn more about consumer behavior.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with latest information.
Marketing, Customer Service and Management
Sears
Lynwood, WA, Wichita, KS
04.2002 - 06.2005
- Completed setup and take down of sales promotions and displays.
- Conducted analysis of customers' behavior, preferences, and purchasing habits.
- Collaborated with sales team to increase brand awareness and enhance business development.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
CDA - Dental Assisting
WATC
Wichita, KS07.2009
GED -
Redmond High School
Redmond, WA06.2000
Skills
- Detail-Oriented
- Excellent verbal and written communication
- Multitasking and prioritization
- Social media management
- Social media marketing
- Website building and maintenance
- Scheduling patient appointments
- Insurance filing and billing
- Teamwork and collaboration
- Document Management and Storage
- Data Entry and Maintenance
Timeline
Dental Assistant
Heartland Dental
04.2019 - Current
Dental Assistant
Dr. Richard VanDerSluys
12.2010 - 06.2017
Hospitality Associate
Mariott Resorts
05.2006 - 06.2008
Customer Account Specialist
T-Mobile
06.2005 - 05.2006
Marketing, Customer Service and Management
Sears
04.2002 - 06.2005
CDA - Dental Assisting
WATC
GED -
Redmond High School
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