Molly Goldstein
Wilton
Summary
Dynamic professional with a strong background in coaching and customer service. Skilled in training program design and conflict resolution, I excel in creating a warm welcome to clients and enhancing athlete performance. Committed to personal development, I create motivating environments that drive success and engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Equinox Gym
Southport
03.2025 - 01.2026
- Greeted and assisted guests with check-in and check-out procedures.
- Managed phone inquiries and directed calls to appropriate departments.
- Handled guest complaints with professionalism and empathy.
- Assisted with billing inquiries and processed payments efficiently.
Coach
Northeast volleyball club
Norwalk
08.2024 - 09.2025
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Maintained accurate records of athletes' progress, attendance, and eligibility.
- Planned strategies and selected optimal team lineups to execute game plans.
- Fostered a positive and motivational environment to boost team morale and cohesion.
Cashier
Mikes deli
Norwalk
06.2020 - 11.2024
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Coach
Westport lacrosse
Westport
02.2024 - 06.2024
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Developed practice plans tailored to individual needs as well as team development requirements.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Maintained accurate records of athletes' progress, attendance, and eligibility.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
Education
High School Diploma -
Norwalk High School
Norwalk, CT06-2023
Skills
- Training program design
- Performance evaluation
- Team strategy planning
- Conflict resolution
- Personal development
- Physically fit
- Positive reinforcement
- Customer service
- Communication skills
Certification
NASM, CPT and current CPR cert.
Timeline
Front Desk Associate
Equinox Gym
03.2025 - 01.2026
Coach
Northeast volleyball club
08.2024 - 09.2025
Coach
Westport lacrosse
02.2024 - 06.2024
Cashier
Mikes deli
06.2020 - 11.2024
High School Diploma -
Norwalk High School