Molly Gomsak
Knoxville,TN
Summary
Organized and dependable candidate with over 4 years of experience in customer facing roles. Hard working and focused on delivering excellent customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Mario’s Italian Restaurant
05.2020 - 12.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy peak hours
- Trained new employees
Receptionist
Y2 Yoga Studio
05.2023 - 08.2023
- Welcomed customers with friendly greeting and answering of general questions
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Resolved customer problems and complaints.
- Processing of payments quickly and efficiently
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed both opening and closing duties
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk/ Social Media
European Body Works
05.2024 - Current
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Created customized marketing materials to increase product awareness.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Detail-oriented to ensure the customer has a great experience
- Comfortable in a fast paced setting and address customer concerns in an efficient, calm, and professional manner
- Excellent communication skills and Phone Etiquette
- Proficient Computer skills
- Effective Multitasking
Timeline
Front Desk/ Social Media
European Body Works
05.2024 - Current
Receptionist
Y2 Yoga Studio
05.2023 - 08.2023
Hostess
Mario’s Italian Restaurant
05.2020 - 12.2023
The University of Tennessee - Knoxville
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