Molly Griffin

As a Sales Associate at Tantini Tanning Salon, I provided exceptional customer service by assisting clients with tanning services, products, and memberships. Key responsibilities included greeting clients, educating them about tanning options, maintaining a clean and organized salon environment, and meeting sales goals. Characteristics required for this position include friendly, reliable, and sales-driven workers, with strong communication and multitasking skills.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built relationships with customers to encourage repeat business.

As a Team Member at Tropical Smoothie Café, I provided exceptional customer service while preparing delicious smoothies and food items. Responsibilities included greeting guests, taking orders, maintaining cleanliness, and following food safety protocols. The role required strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

• Prepared and served juices and blended drinks.
• Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
• Operated POS system for quick order entry and cash drawer accuracy.
• Took customer orders and accurately processed in system.
• Maintained a clean and organized workspace, ensuring efficient service during peak hours.

As a Frozen Yogurt Team Member at Berri Yummi, I provided excellent customer service by greeting guests, assisting with self-serve yogurt stations, and ensuring the store is clean and well-stocked. Responsibilities included handling cash transactions, maintaining cleanliness, and restocking toppings and supplies.

• Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
• Greeted incoming customers and provided reliable, friendly customer service.
• Accurately operated cash register to process customer payments.

As a Hostess at Six Paupers, I was the welcoming face of the restaurant, responsible for greeting guests, managing reservations, coordinating seating, and ensuring a seamless dining experience. This role required communication skills, a friendly demeanor, and the ability to stay organized in a fast-paced environment.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Handled high-pressure situations, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.