Molly Guedel
Noblesville,IN
Summary
Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Graybull Organic Wines
Indianapolis, IN
06.2017 - Current
- Set, enforce and optimize internal policies to maintain and improve business functions.
- Lead warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Train new salespeople on proper protocols and customer service standards.
- Manage sales, marketing and customer account operations efficiently.
- Develop and optimize organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacting well with salespeople and customers to build connections and nurture relationships.
- Working directly with owner to brainstorm, discuss strategy and mitigate challenges ranging from product delivery, stock issues and employee relations.
- Coordination with vendors on product delivery and provide workaround when obstacles would arise.
Team Director
Sundance SalonSpa
Zionsville, IN
10.2015 - 06.2017
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of six personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised and performed human resource management functions.
Marketing and Customer Service Representative
Carroll WIne And Spirits
Fishers, Indiana
08.2000 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed inside support for salespeople.
- Collaborated with management in planning of sales meetings and wine tastings.
- Created wine lists and marketing materials for restaurants, retail stores and country clubs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Showroom Coordinator
Continental Office Furniture
Indianapolis, IN
09.1998 - 08.2000
- Provided prompt, courteous service to every individual entering showroom.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Assisted Sales staff and designers on sales calls.
- Managed and updated design samples.
- Organized and executed all company functions.
- Implemented daily operating procedures to keep showroom clean, adequately stocked and well-organized.
Education
Bachelor of Arts And Sciences, Interior Design
Indiana State University
Terre Haute, IN1998
Skills
- Records Organization and Management
- Administrative Management
- Labor Relations
- Planning and Implementation
- Workflow Optimization
- Originality and Creativity
- Focus and Follow-Through
- Policy Development and Enforcement
- Sales Promotion
- Team Leadership
- Inventory Management
- Operation Monitoring
Timeline
Operations Manager
Graybull Organic Wines
06.2017 - Current
Team Director
Sundance SalonSpa
10.2015 - 06.2017
Marketing and Customer Service Representative
Carroll WIne And Spirits
08.2000 - 10.2015
Showroom Coordinator
Continental Office Furniture
09.1998 - 08.2000
Bachelor of Arts And Sciences, Interior Design
Indiana State University
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