Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Molly Hall Rivas

Polk City,FL

Summary

Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.

Overview

5
5
years of professional experience

Work History

WHITE SANDS TREATMENT CENTER
01.2023 - 01.2024
  • Time management, and team work. Food preparation for over 100+ guest, with specialty menu daily. Detail oriented meal prep, with a focus on health food safety, and time efficiency.

PUBLIX
01.2022 - 01.2023
  • Part time Deli employee, with a focus on hot bar and customer service. Multi-tasking and order planning for time management needs. Team work was a must when doing large ordering, and prioritizing task for efficiency in consumer wait time. Health and safety on all food prep and health code regulations.

Escalations Supervisor

RESULTS CX- WELL CARE
01.2021 - 01.2022
  • Prioritize escalations to ensure traction and ultimate closure. Excellent communication and listening skills. To enforce relief through problem solving. Manage flow of information between departments to resolve issues through effective communication.

Customer Service Rep

RESULTS CX- WELL CARE
01.2019 - 01.2022
  • I used excellent communication and problem-solving skills, as well as the ability to handle a high volume of customer inquiries with speed and accuracy. I built relationships with customers, identify their needs, and provide solutions that ensured customer satisfaction

Education

Medical Assisting

Kaplan University
01.2012

General Education Diploma - undefined

East Area Adult School
01.2007

Skills

  • Active Listening
  • Negotiation
  • Problem Solving
  • Communication
  • Charisma
  • Analytical Thinking
  • Excel & Word
  • Organized
  • Detailed

Languages

Spanish
Limited Working

Timeline

WHITE SANDS TREATMENT CENTER
01.2023 - 01.2024

PUBLIX
01.2022 - 01.2023

Escalations Supervisor

RESULTS CX- WELL CARE
01.2021 - 01.2022

Customer Service Rep

RESULTS CX- WELL CARE
01.2019 - 01.2022

General Education Diploma - undefined

East Area Adult School

Medical Assisting

Kaplan University

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