Molly Halverson
Muscoda,WI
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
14
14
years of professional experience
Work History
Home Daycare Provider
Molly's Daycare
03.2017 - Current
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Independent Contractor/Office Manager
HydroAir Technologies
05.2019 - 12.2021
- Assisted team members with scheduling, monthly goal tracking, and training
- Assisted customers with booking demos, troubleshooting on machines or app, and purchasing attachments
- Office manager position from 11/2020- 11/2021 running open houses and trainings for facility
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Hands of Friendship Coordinator
UPLAND POINT CORPORATION
09.2014 - 02.2016
- Coordinated community members and clients with disabilities to facilitate organic friendships through mutual interests
- Assisted clients with disabilities in appropriate behaviors while integrating into the community
- Worked closely with client families and case workers to ensure social and emotional needs of clients were being met
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Service Representative
Great Lakes Educational Loan Services
11.2012 - 12.2014
- Assisted individuals, schools, and third party entities with student loan management, repayment, and program options
- Discussed resolution tactics for delinquent accounts on both incoming and outbound calls
- Provided accurate information regarding both federal and private student loans to loan holders upon request
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Clerk
River Inn and Banquet Facility
05.2011 - 11.2012
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Manager
Maurices
06.2010 - 06.2011
- Assisted in managing associates, creating sales goals, scheduling, and updates to store
- Assisted customers in finding appropriate merchandise
- Helped create sales goals to improve overall sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
No Degree - Human Services
Southwest Wisconsin Technical College
Fennimore, WICertified Nursing Assistant
Southwest Wisconsin Technical College
Fennimore, WI05-2007
Skills
- Patience and Empathy
- Budgeting and finance
- Time Management
- Reliability
- Leadership Qualities
- Health and safety
Timeline
Independent Contractor/Office Manager
HydroAir Technologies
05.2019 - 12.2021
Home Daycare Provider
Molly's Daycare
03.2017 - Current
Hands of Friendship Coordinator
UPLAND POINT CORPORATION
09.2014 - 02.2016
Customer Service Representative
Great Lakes Educational Loan Services
11.2012 - 12.2014
Front Desk Clerk
River Inn and Banquet Facility
05.2011 - 11.2012
Assistant Manager
Maurices
06.2010 - 06.2011
No Degree - Human Services
Southwest Wisconsin Technical College
Certified Nursing Assistant
Southwest Wisconsin Technical College
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