MOLLY HANCOCK-CERINO
Ardmore,USA
Summary
Experienced Medical Assistant with a decade of expertise in direct patient care and medical office management. Skilled in preparing patients for examinations and ensuring compliance with healthcare standards. Focused on delivering high patient satisfaction and building rapport through strong interpersonal skills. Proven track record of supporting medical teams in providing quality healthcare.
Overview
16
16
years of professional experience
Work History
Medical Assistant/ Clinical Manager Assistant
TENNESSEE VALLEY NEUROLOGICAL ASSOCIATES
Madison, AL
08.2021 - Current
- Data entry
- Communicating with patients (40- 45 caseloads daily)
- Working well in high volume physician’s office
- Check-in and Check-out
- Collecting patient copays
- Insurance verification
- Answering multiple phone lines
- Making new patient and follow up appointments
- Perform professionally in difficult customer /referring physician situations
- Ensuring accurate and thorough documentation and completion of all necessary paperwork
- Maintain an organized and clean work area
- HIPAA compliant
- Accurately perform scheduling task when necessary
- EMR system proficiency
- Processing request for medical records
- All major office duties like faxing (electronically), coping, scanning, etc.
- Triage of patients
- Translator
- Referring patients to specialist and sending all records required for referral
- Entering billing data and submitting claims
MEDICAL ASSISTANT/ MEDICAL RECEPTIONIST/ OFFICE MANAGER
ALABAMA BEHAVIORAL HEALTH LLC.
Madison, AL
07.2017 - 08.2021
- Making sure physicians have their daily schedules.
- Check- in and Check-out
- Data entry
- Collecting patient copays
- Insurance verification
- Answering multiple phone lines
- Making new patient and follow up appointments
- Perform professionally in difficult customer /referring physician situations
- Ensuring accurate and thorough documentation and completion of all necessary paperwork
- Maintain an organized and clean work area
- HIPAA compliant
- Accurately perform scheduling task when necessary
- EMR system proficiency
- Processing request for medical records
- All major office duties like faxing (electronically), coping, scanning, etc.
- Translator
- Referring patients to specialist and sending all records required for referral
- Entering billing data and submitting claims
MEDICAL RECEPTIONIST/MEDICAL ASSISTANT/ REFERRAL COORDINATOR
CHOICE MEDICINE
Toney, AL
10.2014 - 07.2017
- Data entry
- Communicating with patients (120 caseloads daily)
- Working well in high volume physician’s office
- Check-in and Check-out
- Collecting patient copays
- Insurance verification
- Answering multiple phone lines
- Making new patient and follow up appointments
- Perform professionally in difficult customer /referring physician situations
- Ensuring accurate and thorough documentation and completion of all necessary paperwork
- Maintain an organized and clean work area
- HIPAA compliant
- Accurately perform scheduling task when necessary
- EMR system proficiency
- Processing request for medical records
- All major office duties like faxing (electronically), coping, scanning, etc.
- Triage of patients
- Injections, EKG, Nebulizer treatments, IV, Etc.
- Translator
- Referring patients to specialist and sending all records required for referral
- Entering billing data and submitting claims
HEALTH FAMILY SERVICE ASSISTANT
COMMUNITY ACTION OF HUNTSVILLE
Huntsville, AL
10.2009 - 08.2012
- Data entry
- Communication with parents and children daily
- Basic office duties
- Health assessments
- Translator
- Referring families for assistance
Education
HIGH SCHOOL DIPLOMA - Communicated Health
CHERAW HIGH
CHERAW, SC06.2000
Some College (No Degree) - Nursing
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
Fayetteville, NCSkills
- Fast learner
- Professional
- Respectful
- Self-starter
- Communication
- Organized
- Time management
- Honest
- Trustworthy
- Accuracy
- Bilingual
- Medical Knowledge
- insurance verification
- data entry accuracy
- patient scheduling
- healthcare compliance
- medical record processing
- time management
- attention to detail
- team collaboration
- conflict resolution
- Dementia and Alzheimer's care
- Medical records management
- Electronic medical records
- Medical transcription
- Ear irrigation
- Preparing specimens and samples
- HIPAA compliance
- Communicating with patient families
- Quick problem solver
- Patient assessments
- Medical records confidentiality
- Vital signs and examinations
- Medical equipment operation
- Medical terminology
- Patient care coordination
- Appointment reminders
- Procedure assistance
- Antigen testing
- Equipment sterilization
- Direct patient care
- Completing insurance forms
- Clinical and administrative support
- Patient-focused care
- Insurance authorizations
- Human anatomy and physiology
- Appointment setting
- Stocking supplies
- patient triage
- crisis management
- effective communication
- EMR system management
- Therapeutic procedures
- Trustworthy companion
- Medical procedures
- Compassionate caregiver
Activities
Anticipating and meeting the needs of a medical office and the patients, Excellent verbal, non-verbal, and written communication skills, Ensuring the confidentiality of all documentation and information, Competent in using words and other Microsoft Products, Family is my number one priority, I love to cook, clean, read, gardening, and working with my community
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant/ Clinical Manager Assistant
TENNESSEE VALLEY NEUROLOGICAL ASSOCIATES
08.2021 - Current
MEDICAL ASSISTANT/ MEDICAL RECEPTIONIST/ OFFICE MANAGER
ALABAMA BEHAVIORAL HEALTH LLC.
07.2017 - 08.2021
MEDICAL RECEPTIONIST/MEDICAL ASSISTANT/ REFERRAL COORDINATOR
CHOICE MEDICINE
10.2014 - 07.2017
HEALTH FAMILY SERVICE ASSISTANT
COMMUNITY ACTION OF HUNTSVILLE
10.2009 - 08.2012
HIGH SCHOOL DIPLOMA - Communicated Health
CHERAW HIGH
Some College (No Degree) - Nursing
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
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