Molly Hanks
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately inputting data entry, and communicating with others who are included in my everyday work. Team-oriented, dependable and performance-driven.
Overview
10
10
years of professional experience
Work History
Revenue Clerk/Accounts Receivable Specialist
Revere Health
01.2023 - Current
- Business Office Revenue Clerk for all providers
- Maintained mail, collaborated with doctors/office managers to send them accurate reports.
- Reports included; insurance documents, our coding department, or prescriptions that needed further review.
- Promoted to Accounts Receivable Specialist.
- Analyzing claims for billing and/or corrections
- Contacting patients with letter requests from our office/from speaking with insurance after claims are processed.
- Promoted to Labs which includes every medical office, Doctor, and location for Revere Health.
- Generated monthly accounts receivable reports to submit developments for management review.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Input financial data and produced reports using Athena and Touchworks.
Billing and Data Entry Specialist
Ace Disposal
02.2020 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Identified data entry errors and reported to necessary departments.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Sent completed entries for evaluation and final approval.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced monthly reports with advanced Excel spreadsheet functions.
Delta Airlines
Customer Service Representative
05.2018 - 12.2019
- Earned my Customer Service Certificate Reward
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Hostess/Server
Rodizio Grill
04.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with computer system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service
Culvers
09.2014 - 04.2016
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about the foods we had on the menu
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Utah Military Academy
American Fork, UT05.2018
High School Diploma -
American Fork High School
American Fork, UT05.2017
Some College (No Degree) -
Utah Valley University
Orem, UTSkills
- Typing Skills
- Quick Learner
- Bill Payment and Recordkeeping
- Adjustment Posting
- Solution Development
- Microsoft Office/Excel
- Payments Posting
- Research
- Problem Solving
- Customer Service Support
- Proactive and Self-Motivated
- Communication/Working well with others
- Data Entry and Management
Timeline
Revenue Clerk/Accounts Receivable Specialist
Revere Health
01.2023 - Current
Billing and Data Entry Specialist
Ace Disposal
02.2020 - 12.2022
Delta Airlines
Customer Service Representative
05.2018 - 12.2019
Hostess/Server
Rodizio Grill
04.2016 - 08.2017
Customer Service
Culvers
09.2014 - 04.2016
High School Diploma -
Utah Military Academy
High School Diploma -
American Fork High School
Some College (No Degree) -
Utah Valley University