Molly Haviland
Nashville,TN
Summary
Dynamic Operating Manager with over 8 years of experience in leading high-performing teams and managing multi-unit operations. Extensive experience in food and beverage management. Expert in financial management and menu development, with a strong focus on maintaining high standards of quality and compliance. Adept at building and nurturing vendor relationships, implementing innovative service concepts, and delivering exceptional dining experiences. Committed to fostering a positive work environment and leading teams to achieve operational excellence and exceed business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Food and Beverage Operations Manager
Ryman Hospitality Properties Inc.
Nashville, TN
10.2021 - Current
- Oversee financial planning, including forecasting and cost control, to maximize profitability.
- Oversee inventory control, including purchasing, storage, and waste management, to optimize resources and minimize costs.
- Establish and maintain relationships with suppliers and vendors to ensure timely delivery of products and negotiate favorable terms.
- Monitor and evaluate staff performance, providing feedback, and implementing disciplinary actions if necessary.
- Stay updated on relevant laws and regulations, including liquor licensing, and ensure all practices comply.
- Analyze performance metrics and prepare reports on financial performance, guest satisfaction, and operational efficiency.
- Collaborate with Food and Beverage teams to develop creative and appealing menus that cater to guest preferences and market trends.
- Develop and execute strategic plans for food and beverage operations that align with the organization's goals and enhance the overall guest experience.
- Implement strategies to maximize profitability while maintaining high standards of quality and service.
Food and Beverage Operations Manager
Hard Rock
Nashville, TN
09.2016 - 10.2021
- Supervise daily food and beverage operations, ensuring that all services meet quality and safety standards.
- Manage inventory levels, including ordering, receiving, and storage, to minimize waste and ensure availability of high-quality products.
- Oversee recruitment, hiring, and onboarding of staff members, ensuring they are well-trained and capable of delivering excellent service.
- Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality across all food and beverage outlets.
- Contribute to the development of the establishment's brand and identity through innovative service offerings and customer engagement.
- Ensure compliance with local, state, and federal regulations, including liquor licensing, health and safety standards, and responsible alcohol service.
- Efficiently manage multiple tasks and responsibilities, from overseeing bar operations to handling administrative duties.
Education
Ocean City High School
Ocean City, NJSkills
- Leadership and Management
- Operational Excellence
- Problem-Solving
- Decision-Making
- Communication
- Organizational Skills
- Creativity
- Financial Acumen
- Resilience and Adaptability
- Passion for the Industry
Certification
- ServSafe Certified
- Conflict Management Certified
- Crowd Management Certified
- TABC License
Affiliations
- CMA Fest 2016-2024 - Bar Manager
- Atlantic City Hard Rock Hotel and Casino - Opening Trainer
- SEC Tournament 2016-2024 - Bar Manager
- NFL Draft Headquarters - 2019 Bar Manager
- Spotify House 2022-2024 - Bar Manager
- USA Network Barmageddon Season 1 & 2 - Bar Manager
References
References available upon request.
Timeline
Senior Food and Beverage Operations Manager
Ryman Hospitality Properties Inc.
10.2021 - Current
Food and Beverage Operations Manager
Hard Rock
09.2016 - 10.2021
Ocean City High School
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