Ian M. Crawford
Canton,MI
Summary
Experienced customs compliance and free trade specialist with 7+ years of expertise in regulatory adherence, cross-border trade, and process optimization. Skilled in documentation management, client relations, and operational efficiency. Proficient in Microsoft Office Suite, with strong problem-solving and communication abilities. Committed to continuous learning and improving compliance standards in global trade.
Overview
17
17
years of professional experience
Work History
Office Staff
High Velocity Sports
09.2007 - Current
- Use of Microsoft Excel to track financial reports and payment progress for programs
- Assisted customers and clients with inquiries, providing helpful information and support.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Customs Analyst
Copper Hill Inc.
01.2019 - 08.2024
- Facilitated communication between clients and customers, ensuring all priority tasks were handled in a timely manner to avoid delays
- Applied knowledge of import/export regulations to classify goods and determine appropriate import tax rates
- Collaborated with suppliers to collect and verify necessary documentation for trade agreements, ensuring full compliance with customs regulations
- Assisted in streamlining logistics processes to improve overall efficiency and reduce potential issues with shipments and imports
Assistant Manager II
Men’s Wearhouse
02.2016 - 01.2019
- Managed day-to-day operations of the sales and rental teams, ensuring smooth workflows and exceptional customer service
- Coordinated inventory management, visual merchandising, and compliance with corporate policies to maintain consistent stock levels
- Led customer service efforts, resolving client issues and maintaining positive customer relationships in a fast-paced retail environment
- Trained and mentored staff to optimize performance and achieve business goals
Education
Bachelors of Science - Business Administration/Management
University of Phoenix
12.2024
Major - Business Administration/Management
Western Michigan University
12.2014
Skills
- Customs Compliance & Import Tax Classification
- Supplier Relations & Documentation
- Customer Service & Client Relations
- Data Entry & Documentation Accuracy
- Process Optimization & Coordination
- Microsoft Office Suite (Excel, Word, PowerPoint, Access, SQL)
- Time Management & Multitasking
- Strong Verbal and Written Communication
Timeline
Customs Analyst
Copper Hill Inc.
01.2019 - 08.2024
Assistant Manager II
Men’s Wearhouse
02.2016 - 01.2019
Office Staff
High Velocity Sports
09.2007 - Current
Bachelors of Science - Business Administration/Management
University of Phoenix
Major - Business Administration/Management
Western Michigan University
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