Detail-oriented and organized professional with over 8+ years experience in a manager setting who is proficient in budget management, data analysis, and regulatory compliance, with excellent interpersonal and communication skills. Committed to fostering a positive team environment and enhancing operational efficiency. Seeking to contribute my expertise in project management and conflict resolution to support organizational goals and drive success in any company.
Achievements:
1. Improved Patient Outcomes: Successfully implemented nutrition programs that resulted in a measurable improvement in patient recovery rates and overall health metrics.
2. Cost Reduction: Developed and executed strategies that reduced food service costs.
3. Staff Development: Created training programs that enhanced staff skills, leading to an increase in employee satisfaction and retention rates.
4. Program Development: Designed and launched specialized dietary programs tailored to the unique needs of rehabilitation patients, resulting in positive feedback from both patients and healthcare providers.
Responsibilities:
1. Leadership: Oversee the nutrition services department, managing a team of a dietitian and support staff.
2. Hiring and Training: Lead the recruitment process for nutrition staff and provide ongoing training to ensure high levels of competency and compliance.
3. Quality Assurance: Monitor and evaluate the effectiveness of nutrition programs, making adjustments as necessary to improve patient care.
4. Budget Management: Manage the department's budget, ensuring efficient allocation of resources and adherence to financial guidelines
Achievements:
1. Enhanced Resident Satisfaction: Implemented new coffee shop menu items and services that increased resident satisfaction scores by X%.
2. Staff Training and Development: Developed a comprehensive training program for new staff, resulting in an improvement in service efficiency and team performance.
3. Community Engagement: Organized events and activities that fostered community engagement among residents, leading to increased participation in coffee shop activities.
4. Budget Management: Successfully managed the coffee shop budget, achieving a reduction in costs while maintaining quality and service standards.
Responsibilities:
1. Staff Coordination: Schedule and manage staff shifts to ensure adequate coverage and efficient operations in the coffee shop.
2. Customer Service: Oversee daily operations, ensuring high levels of customer service and satisfaction among residents and their families.
3. Inventory Management: Monitor inventory levels and place orders to maintain stock, minimizing waste and ensuring availability of products.
4. Quality Control: Maintain high standards of cleanliness and food safety in the coffee shop, complying with health regulations.
5. Resident Interaction: Build strong relationships with residents, gathering feedback to improve services and tailor offerings to their preferences.
Achievements:
1. Sales Growth: Contributed to an increase in monthly sales through effective promotional strategies and customer engagement initiatives.
2. Team Development: Implemented training programs that improved staff performance and reduced employee turnover.
3. Operational Efficiency: Streamlined operations, resulting in a reduction in wait times during peak hours and improved customer satisfaction scores.
4. Inventory Management: Successfully managed inventory control processes, reducing waste by ensuring optimal stock levels.
5. Community Engagement: Organized community events that increased brand visibility and customer loyalty, leading to a X% increase in repeat customers.
6. HR Initiatives: Assisted in the recruitment and onboarding of new staff
Responsibilities:
1. Staff Management: Assist in recruiting, training, and scheduling staff to ensure a high level of service and operational efficiency.
2. Customer Service: Maintain high standards of customer service, addressing any issues or complaints promptly and effectively.
3. Sales Reporting: Analyze sales data and prepare reports to identify trends and inform management decisions.
4. Quality Control: Ensure compliance with food safety standards and maintain cleanliness in the coffee shop environment.
5. Financial Oversight: Assist in managing budgets, controlling expenses, and maximizing profitability for the store.
6. HR Functions: Assist with HR tasks such as performance evaluations, conflict resolution, background checks, payroll, and staff training initiatives.
(Position listed is when I left the company, I did that from 2016-2020)
Achievements:
1. Program Enhancement: Successfully enhanced nutrition services programs, resulting in an improvement in client satisfaction and health outcomes.
2. Staff Development: Developed and implemented training programs that increased staff competency and efficiency.
3. Operational Efficiency: Streamlined workflow processes, leading to a reduction in food service delivery times and improved overall service quality.
4. Budget Management: Managed budget allocations effectively, achieving a reduction in food waste and optimizing resource utilization.
5. Compliance Success: Ensured 100% compliance with health and safety regulations through regular audits and staff training.
Responsibilities:
1. Leadership: Lead and coordinate nutrition services staff, ensuring high standards of service delivery and team performance.
2. Menu Development: Oversee menu planning and nutritional analysis to meet dietary needs of clients, including those with specific health conditions.
3. Quality Control: Monitor and evaluate food quality and safety standards, addressing any issues promptly to maintain service excellence.
4. Collaboration: Work collaboratively with healthcare professionals to design and implement individualized nutrition care plans.
5. Staff Coordination: Manage staff schedules, assignments, and performance evaluations to ensure optimal staffing levels and service delivery.
Staff Leadership
Training and Development
Budget Management
Quality Assurance
Communication
Problem-Solving
Time Management
Customer Service
Interpersonal Skills
Data Analysis
Team Building
Technology Proficiency
Project Management
Conflict Resolution