Molly Hergenrother
Nashville,TN
Summary
Expert in customer service with extensive experience in high-volume dining environments. Strong communication and interpersonal skills drive positive guest experiences and efficient table management. Proven track record of enhancing workflow and team efficiency, significantly boosting restaurant reputation. Adaptable and skilled in problem-solving, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Island Pub
Evensville, Maryland
08.2023 - 01.2025
- Checked food before serving it to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Private Nanny
Self Employed
Grasonville, MD
09.2022 - 12.2024
- Regulated children's schedules to balance rest, learning and play.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Provided supervision and guidance to ensure safety of children in all situations.
- Administered medication according to parental instructions.
- Developed an understanding of each child's individual strengths and weaknesses.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Tutored children in multiple school subjects to boost educational performance.
- Transported children to and from school, extra-curricular activities and play-dates.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Establishing trust through consistent communication with both parents and kids.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Farm Hand
Self Employed
Queenstown, MD
05.2019 - 10.2024
- Collected eggs from chicken coops on a daily basis.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Ensured that all animals were fed, watered, groomed, exercised and given proper medical attention when needed.
- Monitored animal health, identifying and reporting any signs of illness.
- Coordinated with local veterinarians to provide health care for animals.
- Fed and watered livestock and monitored food and water supplies.
- Shifted animals between grazing areas to foster sufficient access to food.
Daycare Assistant
Dominic's Farm
Stevensville, Maryland
07.2023 - 08.2023
- Provided nurturing and appropriate environment for children of various ages.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Implemented positive discipline techniques to guide children's behavior.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
Hostess
Libbey's Coastal Kitchen
Stevensville, Maryland
10.2022 - 06.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Informed patrons of establishment specials and promotions.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining room activity to ensure compliance with health regulations.
- Accurately recorded customer information into reservation system.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Accepted payments from guests for dine-in and take-out foods.
Host, Busser, Expo, Food Runner
Prospect Bay Country Club
Grasonville, MD
04.2019 - 05.2022
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Helped service staff handle demand by distributing food and beverages.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Directed patrons to lounges and waiting areas.
- Took reservations from patrons by phone or online.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted servers in setting up tables for guests.
- Checked all dishes before delivering them to ensure quality standards were met.
- Assisted in training new staff members on restaurant operations and procedures.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
Education
Bachelor of Science - Clinical Psychology
Trevecca Nazarene University
Nashville, TN12-2026
Associate of Science - Liberal Arts And Sciences
Chesapeake Community College
Wye Mills, MD12-2024
Skills
- Psychological assessment
- Data analysis
- Social services
- Child development
- Client communication
- Behavioral observations
- Team collaboration
- Conflict resolution
- Effective communication
- Hospitality Standards
- Goal setting
- Serving expertise
- Guest engagement
- Front-of-house display creation
- Continuous improvement
- High volume dining
- Team leadership
- POS operation
Affiliations
- Legacy Nashville Member
- Competitive Dancer of 10 years
- Psychology Undergrad Student
- Astronomy Club (2023)
- Dance Company Club (2021-2022)
- Regularly participate in open-level technique and conditioning classes at Nashville Ballet to maintain and advance dance skills
Accomplishments
- Earned multiple 1st Place titles over 10 years of competitive dance, including solo performances.
- Appointed Dance Team Captain, demonstrating leadership and commitment to team success.
- Recognized as Employee of the Month for outstanding work ethic and performance.
- Named Student of the Month for academic and performance excellence in the Arts department.
- Honored with Best Dressed awards for professionalism and personal presentation.
- Successfully conducted and completed psychology research studies as part of undergraduate degree requirements.
Certification
- TIPS certified
- CPR certified
About me:
- As someone who's life goal is to help people grow a positive outlook on life, I strive to achieve excellence and bring satisfaction to all customers. I value kindness, communication, and passion. I am a fast learner and pride myself in never making the same mistake twice. I take accountability and work to be the best version of myself as possible.
- I love a fun environment, and enjoy being tasked! I am always down for a challenge, which explains my love for difficult hobbies.
- I plan on getting my masters in clinical psychology and eventually becoming a child psychologist. I am currently in undergrad. Studying psychology has helped me in many aspects of my life, one being the service industry; being able to identify a customers mood and cognitive outlook on many situations is a major key to proving excellent service.
References
References available upon request.
Timeline
Server
Island Pub
08.2023 - 01.2025
Daycare Assistant
Dominic's Farm
07.2023 - 08.2023
Hostess
Libbey's Coastal Kitchen
10.2022 - 06.2023
Private Nanny
Self Employed
09.2022 - 12.2024
Farm Hand
Self Employed
05.2019 - 10.2024
Host, Busser, Expo, Food Runner
Prospect Bay Country Club
04.2019 - 05.2022
Bachelor of Science - Clinical Psychology
Trevecca Nazarene University
Associate of Science - Liberal Arts And Sciences
Chesapeake Community College
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