Molly Higgins
Lawrence,KS
Summary
Driven by a passion for animal care, I excelled at Stepping Stone Animal Hospital, mastering skills in surgical assistance and client education. My adeptness in medication administration and exceptional customer service significantly enhanced clinic efficiency and patient satisfaction. My collaborative spirit and technical proficiency make me a standout candidate, ready to contribute to high-quality service to both client and patients. My top priorities in a work setting are getting to know clientele and helping customers feel confident in trusting me with their care. I pride myself in communication, attentiveness to detail, my ability to learn and adapt to new projects and skills. When taking on a new career, I dedicate my time to learning the company’s procedures and protocols so I can be an efficient and reliable employee. I strive to be receptive with constructive criticism and acknowledge mistakes when they are made. I’m a team-player and love to build relationships within a work environment.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Stepping Stone Animal Hospital
Gardner, KS
04.2023 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Assisted veterinarians with radiographs and ultrasounds.
Kennel Technician
Gardner Animal Hospital
Gardner, KS
07.2022 - 04.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kennel Technician
Home Sweet Home Dog Resort
Lawrence, KS
02.2021 - 06.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
UPS Package Handler
UPS
Edgerton, KS
11.2020 - 02.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Orchard Worker
Gieringer’s Orchard
Edgerton, KS
09.2019 - 11.2020
- Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
- Maintained healthy trees by pruning and checking for disease.
- Ensured cleanliness of workspaces by regularly disposing of waste materials and sanitizing tools as needed.
- Removed brush, fallen fruit and trash to maintain clean and safe orchard.
- Adapted quickly to changing weather conditions or unexpected challenges in order to maintain a consistent workflow throughout the season.
- Assisted with the planting process, ensuring proper spacing and depth for optimal tree growth and fruit production.
- Assisted with packing harvested fruits into crates for transportation while following strict packaging guidelines to prevent damage during transit.
- Supported new hires by providing thorough training on essential job duties, tools, and safety protocols.
- Picked and unloaded fruit carefully to deliver bruise-free produce.
- Efficient customer service and guidance.
Hospitality
Buffalo Wild Wings
Lawrence, KS
06.2019 - 09.2019
- Exceeded expectations for visitor hospitality by offering refreshments, providing reading materials, and engaging in friendly conversation while they waited for a table.
- Greeted clients and took them to seating based off of their requests.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
- Packaged to-go orders and efficiently checked customer’s out.
- Answered phone call and answered clients inquiries.
Education
Biology/Pre-Physical Therapy
Emporia State University
Emporia, KSPhlebotomy
Kansas School of Phlebotomy
Kansas City, MO09.2022
Baldwin High School
Baldwin City, KS05.2021
Skills
- Intravenous catheterization
- Medication/Vaccine Administration
- Surgical Assistance and Anesthesia Monitoring
- Medical History Collection
- Diagnostic Imaging
- Client Education
- Thoracic and abdominal radiograph
- Suture removal
- Nail Trimming
- Supply Restocking
- Wound treatment
- Sanitation protocols
- Customer service
- Reception
Timeline
Veterinary Technician
Stepping Stone Animal Hospital
04.2023 - Current
Kennel Technician
Gardner Animal Hospital
07.2022 - 04.2023
Kennel Technician
Home Sweet Home Dog Resort
02.2021 - 06.2022
UPS Package Handler
UPS
11.2020 - 02.2021
Orchard Worker
Gieringer’s Orchard
09.2019 - 11.2020
Hospitality
Buffalo Wild Wings
06.2019 - 09.2019
Biology/Pre-Physical Therapy
Emporia State University
Phlebotomy
Kansas School of Phlebotomy
Baldwin High School