Molly Hill
Rock Rapids,IA
Summary
Dynamic Patient Access Representative with a proven track record at Sanford Sheldon Medical Center, excelling in insurance verification, patient scheduling and patient registration. Known for delivering exceptional customer service and maintaining HIPAA compliance, I effectively resolve conflicts while ensuring accurate data entry and fostering team collaboration in fast-paced environments. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Sanford Sheldon Medical Center
07.2023 - 09.2025
- Assisted patients with registration processes and insurance verification.
- Managed incoming calls to address patient inquiries and appointment scheduling.
- Utilized electronic health record systems for accurate data entry and patient information management.
- Adapted quickly to new software systems for improved efficiency in processing patient information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Certified Pharmacy Technician
Lewis Family Drug
06.2021 - 06.2023
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication preparation and dispensing, maintaining high standards of safety.
- Managed inventory levels using pharmacy management systems to optimize stock availability.
- Monitored controlled substances inventory, ensuring compliance with regulatory requirements and minimizing loss risks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
High School Diploma -
Central Lyon Community School
Rock Rapids05-2001
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Complete and accurate data entry
- Medical terminology
- Strong empathy
- Problem-solving
- Appointment scheduling
- Team collaboration
- Friendly and outgoing
- Attention to detail
- Calm and effective under pressure
Certification
CPR Certified
Timeline
Patient Access Representative
Sanford Sheldon Medical Center
07.2023 - 09.2025
Certified Pharmacy Technician
Lewis Family Drug
06.2021 - 06.2023
High School Diploma -
Central Lyon Community School
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