Program Director with expertise in compliance management and team collaboration. Proven track record in enhancing program operations and driving community engagement while maintaining strict adherence to state regulations.
Overview
13
13
years of professional experience
Work History
Program Director
Berkshire County Arc
Lee, MA
09.2023 - Current
Coordinated daily operations and schedules for program staff and participants.
Trained staff on best practices and compliance with state regulations.
Maintained communication with BCArc personnel, DDS Service Coordinators, parents, guardians, caregivers, and residential support staff for service integration.
Organized community outreach events to enhance program awareness and engagement.
Managed documentation and reporting to meet state funding requirements.
Collaborated with BCArc staff and consultants on development, promotion, and implementation of Day Habilitation Service Plans.
Ensured active treatment programming for MassHealth-funded individuals addressed regulatory needs.
Facilitated staff meetings and educational sessions to enhance competencies.
Assistant Director
Berkshire County Arc
Lee, ME
07.2019 - 08.2023
Acted as program administrator in absence of Program Director.
Supervised and evaluated program staff to ensure effective operations.
Developed and implemented day service plans through person-centered planning processes.
Formulated annual program evaluation goals in collaboration with Program Director.
Created and maintained daily staff and activity schedules, including community-based events.
Supported individuals in achieving habilitation goals through tailored assistance.
Liaised with community organizations to establish volunteer activities and employment opportunities.
Maintained open communication with BCARC personnel, clinical staff, and parents/guardians for service integration.
Case Manager
Berkshire County Arc
Lee, ME
10.2014 - 06.2019
Conducted client assessments to identify needs and create tailored service plans.
Collaborated with clinical consultants to establish goals based on client-specific needs.
Facilitated communication among clients, families, and service providers for effective coordination.
Performed regular follow-ups to ensure adherence to treatment plans and services.
Maintained accurate case files while documenting client progress consistently.
Advocated for clients' rights within community and service systems.
Trained new staff on case management procedures and best practices thoroughly.
Case Manager
The Barry Price Center
Newton, MA
05.2013 - 08.2014
Delivered attentive care to adults with severe and moderate disabilities.
Facilitated development of independent living and social learning skills.
Encouraged clients in achieving personal goals through customized support.
Engaged clients positively to foster a supportive and nurturing environment.