Molly Hughes
Pleasant Hill,MO
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
19
19
years of professional experience
Work History
Driver
Durham School Bus Services
Pleasant Hill, Missouri
11.2022 - Current
- Transported students safely to and from school and events.
- Ensured timely arrival at designated stops on scheduled routes.
- Resolved passenger concerns promptly, enhancing overall customer satisfaction and trust.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted pre-trip vehicle inspections, ensuring safety compliance and reliability for all trips.
- Monitored traffic conditions, implementing defensive strategies to minimize risks and ensure safe travel.
- Monitored road conditions during trips to determine if any adjustments needed to be made due to weather or traffic delays.
- Communicated effectively with parents regarding student transportation needs.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Transported clients from designated locations to their appointments safely. from specific locations to transport and drop off at destinations.
- Reported any incidents involving the truck or its cargo to management immediately.
Assembly Line Production Worker
Alstom Signaling
Grain Valley, Missouri
11.2018 - 11.2022
- Assembled signaling components following precise specifications and safety standards.
- Assembled components according to established procedures and safety protocols.
- Operated soldering equipment for assembling electronic components efficiently.
- Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.
- Conducted quality checks on finished products to ensure compliance with industry standards.
- Conducted quality checks to ensure solder joints met industry standards.
- Inspected materials for defects before use in the production line.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Cleaned and inspected tools and equipment at end of each shift to uphold safety standards and readiness for next production cycle.
- Maintained accurate records of production output and equipment maintenance schedules to support operational reliability.
- Organized production line equipment and materials for assembly tasks.
- Loaded parts into machines for processing and unloaded completed products for quality checks.
- Collaborated with team members to ensure cleanliness and organization of work environment, promoting safety and efficiency.
- Communicated effectively with team members regarding production goals and objectives.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Rotated through various positions on the assembly line based on management requests.
- Utilized rework techniques including desoldering and manual soldering to correct production issues.
Customer Service Representative
Omni Apparel
Grandview, Missouri
07.2017 - 11.2018
- Resolved customer complaints swiftly, enhancing customer satisfaction through effective solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensured high customer satisfaction by addressing issues with expertise and a friendly approach.
- Developed strong relationships with customers by providing personalized assistance and support.
- Responded to customer inquiries accurately, delivering essential information about products and services.
- Assisted customers with product inquiries and order status updates.
- Maintained knowledge of current promotions and product offerings.
- Processed orders accurately through the company's CRM system.
- Collaborated with team members to improve service quality and efficiency.
- Documented customer interactions in compliance with company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Machine Operator
ICF Industries
Pleasant Hill, Missouri
11.2014 - 07.2017
- Operated machinery to ensure smooth production processes.
- Monitored equipment performance and reported issues to minimize downtime.
- Followed safety protocols to ensure a safe working environment.
- Conducted regular quality checks on produced items.
- Adjusted machine settings to ensure accurate production outcomes. to complete tasks accurately.
- Conducted regular quality checks to ensure product compliance with specifications.
- Collaborated with team members to streamline workflow and enhance production efficiency.
- Inspected finished workpieces to confirm compliance with quality standards. to ensure conformance with specifications.
- Collaborated with team members to optimize workflow efficiency.
- Assisted in training new operators on equipment usage.
- Carry out regular safety checks on machinery prior to operation.
- Verified production orders prior to starting set-up.
- Documented production data for inventory management purposes.
- Reviewed blueprints, drawings and sketches to determine tooling requirements.
- Read blueprints and schematics to understand assembly requirements.
- Maintained cleanliness and organization of the work area.
- Analyzed blueprints, schematics and diagrams for troubleshooting purposes.
Certified Nursing Assistant
Pleasant Hill Health and Rehab
Pleasant Hill, Missouri
06.2010 - 01.2013
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Provided assistance to residents in daily activities to enhance their quality of life. with daily living activities and personal hygiene.
- Addressed resident needs and requests for assistance.
- Responded to call lights quickly to ensure timely assistance for patients. promptly and responded to patient needs accordingly.
- Delivered emotional support and companionship to enhance residents' well-being.
- Observed and reported unusual symptoms and changes to charge nurse.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Ensured cleanliness and safety of resident living areas to promote a healthy environment.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Recorded patient care activities in electronic health records for accurate and timely health management.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Teacher's Assistant
First Baptist Church Daycare
Pleasant Hill, Missouri
05.2009 - 12.2009
- Assisted lead teacher in daily lesson preparation and classroom management.
- Supported students in mastering learning concepts through tailored one-on-one and small group tutoring sessions.
- Supported individual learning needs through one-on-one assistance with tasks.
- Supervised children during activities, ensuring safety and fostering engagement through organized playtime activities.
- Supervised children and participated with children in activities.
- Maintained a safe and clean environment in classrooms and play areas.
- Communicated effectively with parents regarding children's progress and needs.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with material generation, lesson planning, class preparation, scheduling, exam distribution, and student mentoring.
Restaurant Waitress
IHOP
Lee Summit , MO
07.2007 - 05.2008
- Delivered exceptional customer service in high-pressure dining settings.
- Coordinated with kitchen staff to ensure timely meal delivery and enhance guest satisfaction.
- Accurately took food and drink orders from guests.
- Addressed customer complaints effectively, maintaining a positive dining experience for all guests.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Efficiently handled cash transactions and processed payments.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new staff on service protocols and menu items to support seamless service operations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2019
Some College (No Degree) - Bussiness Focus HR
Eastern Gateway Community College
Steubenville, OHSkills
- Safety compliance
- Customer service
- Time management
- Quality assurance
- Problem solving
- Safety oversight
- Adaptability to change
- Team collaboration
- Team building
Timeline
Driver
Durham School Bus Services
11.2022 - Current
Assembly Line Production Worker
Alstom Signaling
11.2018 - 11.2022
Customer Service Representative
Omni Apparel
07.2017 - 11.2018
Machine Operator
ICF Industries
11.2014 - 07.2017
Certified Nursing Assistant
Pleasant Hill Health and Rehab
06.2010 - 01.2013
Teacher's Assistant
First Baptist Church Daycare
05.2009 - 12.2009
Restaurant Waitress
IHOP
07.2007 - 05.2008
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Bussiness Focus HR
Eastern Gateway Community College