Molly Hylander
Columbia,SC
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Thrift Shop Manager
Hohenfels Community Spouses Club Thrift Shop
01.2023 - 11.2023
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Hired, trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Collaborated with other team members and owners within the for best practice sharing and continuous improvement efforts.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
7th Grade Volleyball Coach
Fort Riley Middle School
08.2016 - 01.2018
- Improved team performance by developing and implementing strategic game plans and practice sessions.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
- Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH12.2019
Skills
- Employee Management
- Customer Service
- Visual Merchandising
- Employee motivation
- Adaptability and flexibility
- Organizational skills
- Sales promotions
- Goal setting
Timeline
Thrift Shop Manager
Hohenfels Community Spouses Club Thrift Shop
01.2023 - 11.2023
7th Grade Volleyball Coach
Fort Riley Middle School
08.2016 - 01.2018
Bachelor of Arts - General Studies
Southern New Hampshire University
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