Molly Jenkins

• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Communicated with production team members about quality issues.
• Completed precise measurements using special tools.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Identified and documented quality discrepancies for management to develop resolutions.
• Resolved customer complaints by investigating problems and developing solutions.
• Developed and implemented inspection processes to define criteria and quality control measures.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Inspected incoming and outgoing materials for accuracy and quality.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Collaborated with production staff to establish and meet quality standards
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Monitored product quality at all stages of production process.
• Repaired faults, reassembled products, and completed additional tests.
• Provided technical support to production personnel.
• Followed standard operating procedures for inspections and tests.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Weighed products prior to shipment to confirm accuracy.
• Followed safety protocols while handling hazardous materials.
• Updated quality control records and reports.
• Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
• Operated and maintained testing equipment.
• Utilized quality control software to track and analyze product data.
• Provided feedback to production team regarding product quality.
• Recorded inspection and test results on data sheets.

• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

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• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
• Prepared monthly resort audits for review.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Created and managed accurate occupancy forecasts and budgets.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Processed customer service orders promptly to increase customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Promptly responded to inquiries and requests from prospective customers.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Created and maintained detailed database to develop promotional sales.
• Met customer call guidelines for service levels, handle time and productivity.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Delivered prompt service to prioritize customer needs.
• Sought ways to improve processes and services provided.
• Increased efficiency and performance by monitoring team member productivity and providing feedbac