Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly-Kate Kelly

Albany

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

TD BANK
05.2023 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Branch Manager

PIONEER BANK
12.2021 - 05.2023
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Consulted customers to boost product sales and services.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Complied with regulatory guidelines and requirements.

Assistant Store Manager, Financial Services

TD BANK
07.2013 - 12.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created accurate financial documents to minimize financial discrepancies.
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Discussed financial options with clients and provided informed suggestions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.

Education

Bachelor of Science - Communications

The College of Saint Rose
12.2015

Skills

  • Personnel development
  • Team building and leadership
  • Sales coaching
  • Leading staff meetings
  • Risk management
  • Multitasking and organization
  • Problem-solving

Timeline

Store Manager

TD BANK
05.2023 - Current

Branch Manager

PIONEER BANK
12.2021 - 05.2023

Assistant Store Manager, Financial Services

TD BANK
07.2013 - 12.2021

Bachelor of Science - Communications

The College of Saint Rose

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