Molly Noel
Strasburg,Virginia
Summary
Knowledgeable Customer Service skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Diligent Customer Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please customers and team members. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Associate Customer Service Representative (GBO)
United Concordia
03.2022 - Current
- My role as associate customer service representative is to answer the phones in a timely manner to members (Active-Duty or Reservist) directly calls to the right departments, service calls for providers and members (Active-Duty Or Reservist) on claim questions or a detail benefit breakdown of the benefits we provide
- I currently enroll members into the dental benefits
- I assist calls on taking premiums over the phone
- Communicate to other team members effectively for questions or answers
- Submit claims in a timely manner
- Make adjustments to any claims that need corrections
- Issuing payments to correct providers office or members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved team collaboration and efficiency.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Reduced response times with effective time management and prioritization skills.
Sales & Service Representative SR
United Bank
10.2015 - 03.2022
- I started as a Sale Associate; my responsibilities as a Sale Associate was to process customer transactions
- Helping potential new customer with checking account products, credit card products, certificate of deposit products
- Handled inbound and outbound customer calls and inquiries
- I was prompted to Sale Associate Supervisor; as the supervisor I would manage 7 tellers and completed their scorecards based off the sales they made that current month
- I would coach teller's if needed
- I would hold morning huddles on what we could improve on
- We also did a lot of role playing to make us better at what we do
- I also reviewed teller work, made corrections to work, balance branch, ordered money, find branch differences, make sales calls, cash advances, balance vault, send money to fed, answering phone calls and receiving in timely manner
- I was prompted to Sale & Service Representative Sr as to where I can open accounts, complete sales, Engaged with customers to understand and resolve issues and answer product questions, Updated accounts with customers' current personal, make sale calls, handle a lot of the call campaigns, Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken, process loan applications, process credit card applications, process mortgage applications, Process Heloc applications, attend community events, Attend Leadership program for Shenandoah County, Performed administrative support functions such as processing payments and reconciling accounts
- Continuously met or exceeded daily service quality and performance scores.
Education
Medical Billing & Coding Certificate -
Eastern Community College
03.2013
High School Diploma -
Continental Academy
04.2010
Skills
- Product and Service Sales
- Sales Prospecting
- Customer Service Oversight
- Computer Skills
- ShoreTel/Mitel Phone Skills
- Communication Skills
- Leadership Skills
- Microsoft Office Skills
- Data Collection
- Information Security
- Report Generation
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Call Management
- Coordination
- Data Entry
Timeline
Associate Customer Service Representative (GBO)
United Concordia
03.2022 - Current
Sales & Service Representative SR
United Bank
10.2015 - 03.2022
Medical Billing & Coding Certificate -
Eastern Community College
High School Diploma -
Continental Academy
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