Molly Kiss
Sylvania,OH
Summary
Effective Student committed to learning, developing skills in Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
5
5
years of professional experience
Work History
Clerical Specialist
Parker Hannifin Corp.
10.2023 - 03.2024
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Improved office efficiency by streamlining filing systems and organizing documents.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Social Media Manager
Wiens & Roth Real Estate
06.2022 - 10.2023
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Call Center Representative
Integrity Home Exteriors
05.2020 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Receptionist
University Of Toledo - OISSS
10.2018 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Psychology
University of Toledo
Toledo, OH05.2024
Skills
- Scientific Methodology
- Data Interpretation
- Phone Etiquette
- Organization
- Data-driven decision-making
- Professionalism
- Active Listening
- Critical Thinking
Timeline
Clerical Specialist
Parker Hannifin Corp.
10.2023 - 03.2024
Social Media Manager
Wiens & Roth Real Estate
06.2022 - 10.2023
Call Center Representative
Integrity Home Exteriors
05.2020 - 07.2022
Receptionist
University Of Toledo - OISSS
10.2018 - 11.2020
Bachelor of Arts - Psychology
University of Toledo