Molly Kurtz
Iron Ridge,WI
Summary
Dynamic Office Manager with a proven track record at Jessiffany Canine, excelling in document management and scheduling optimization. Enhanced operational efficiency and team collaboration through strategic policy implementation. Recognized for exceptional customer service and complaint resolution, fostering a positive work environment and driving consistent improvements in service delivery.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
16
16
years of professional experience
Work History
Office Manager
Jessiffany Canine
08.2022 - Current
- Implemented office policies and procedures, driving consistency in operations.
- Developed and maintained filing systems, improving document retrieval process.
- Oversaw inventory management, maintaining adequate supplies for daily operations.
- Managed scheduling and appointment setting, ensuring optimal use of resources.
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
Store Manager
BP
01.2010 - 08.2022
- Led daily operations, ensuring optimal store performance and adherence to company standards.
- Developed and implemented training programs for staff, enhancing team productivity and service quality.
- Enhanced customer experience by implementing feedback-driven improvements in service delivery.
- Streamlined operational processes, reducing waste and increasing efficiency across store functions.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
No Degree - Accounting And Business
University of Phoenix
Tempe, AZ04-2026
No Degree - Business Certificate
Waukesha County Technical College
Pewaukee, WI05-1995
High School Diploma -
Pewaukee High School
Pewaukee, WI06-1989
Skills
- Document management
- Scheduling optimization
- Customer service enhancement
- Cash management
- Merchandising strategies
- Complaint resolution techniques
- Communication skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
Accomplishments
- Recognized by management for punctuality and willingness to stay late in necessary matters that I received a $2/hour raise.
Timeline
Office Manager
Jessiffany Canine
08.2022 - Current
Store Manager
BP
01.2010 - 08.2022
No Degree - Accounting And Business
University of Phoenix
No Degree - Business Certificate
Waukesha County Technical College
High School Diploma -
Pewaukee High School