Summary
Overview
Work History
Education
Skills
Place Of Birth
Personal Information
References
Hobbies and Interests
Timeline
Generic

Molly Landrum

Sarasota,Fl

Summary

I'm a very hardworking and a experienced Receptionist with several years of experience serving as a supportive and integral employee in high volume client settings. Experienced in creating schedules, making appointments, selling products, and providing clients with optimal customer service, invoicing, collections and more. Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administrative duties. Eager to join a new team of people, and assist them as a dedicated and passionate employee. Always looking to grow and prosper with a company and furthering my career!

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Stellar Entertainment
05.2023 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Office Manager

T & L Stucco LLC
01.2017 - Current
  • Family owned and operated business of my fathers that I have been apart of for many years, I bid jobs, make appointment's, talk with clients and meet with there satisfaction's.

Wellness Coordinator

The Joint Chiropractic
05.2021 - 05.2023
  • At the joint chiropractic I serve many rolls, I assist patients on a daily basis with there want's and needs
  • Either it being on a good or bad basis
  • I approach every matter in a happy and satisfying approach
  • I make schedules for all employees, hire and interview new doctors, and train all employees in their department's.

Customer Service Manager

Maserati Of Sarasota
01.2021 - 02.2023
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Office Manager

Saltworks Fab
03.2018 - 01.2020
  • I loved this job and working for this company
  • I remained adaptable, flexible, and calm in high-pressure environments
  • Meet clients expectations, and they left with the smiles they came in with
  • Brought forth excellent interpersonal communications.

Education

Sarasota High school
06.2017

Skills

  • Ability to Work Under Pressure
  • Ability to Multitask
  • Leadership
  • Customer Service
  • Creative Thinking
  • Flexibility and Adaptability
  • Leadership Skills
  • Dedicated team player
  • Highly Motivated
  • Training and mentoring
  • Technical Support
  • Handling Escalations
  • Accounts Receivable
  • Collections duties
  • Collections processing

Place Of Birth

Sarasota

Personal Information

  • Title: Front Desk
  • Date of Birth: 12/07/1998

References

  • Haley Lehman, 941-702-0533
  • Michelle Jones, 941-544-2141
  • Coleen Reveiglia, 941-928-3382

Hobbies and Interests

  • Riding my dirt bike
  • Going to the drag strip
  • Being with my family

Timeline

Customer Service Manager

Stellar Entertainment
05.2023 - Current

Wellness Coordinator

The Joint Chiropractic
05.2021 - 05.2023

Customer Service Manager

Maserati Of Sarasota
01.2021 - 02.2023

Office Manager

Saltworks Fab
03.2018 - 01.2020

Office Manager

T & L Stucco LLC
01.2017 - Current

Sarasota High school

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Molly Landrum