Molly Liles
Customer Service
Manteca,CA
Summary
Dynamic sales professional with a proven track record at Bath and Body Works, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and achieving sales goals through effective upselling techniques and exceptional communication skills. Committed to fostering team collaboration and driving revenue growth in fast-paced retail environments.
Overview
17
17
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise is well-displayed and fully stocked.
- Processed transactions accurately using point-of-sale systems to facilitate efficient checkout.
- Supported promotional activities by setting up displays and providing product knowledge to customers.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Engaged in training sessions to develop product knowledge and improve customer service skills.
- Monitored inventory levels, assisting in restocking items as needed to optimize availability.
- Provided feedback on customer preferences to support inventory management and merchandising strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Dietery
Palo Verde Hospital
04.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Lead Cashier
Palo Verde Chevron
09.2015 - 07.2022
- Supervised daily cash operations, ensuring accuracy and efficiency in all transactions.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Managed cash register audits, identifying discrepancies and implementing corrective measures.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction.
- Coordinated with management to optimize staff schedules based on peak traffic hours.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Developed training materials for new hires, fostering consistent service standards across team members.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
Manager
Karlz Sand Shack and Country Store
09.2015 - 02.2020
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Trained and mentored staff to foster a high-performance culture and improve team efficiency.
- Developed strategic marketing initiatives to increase foot traffic and boost sales revenue.
- Analyzed sales data to identify trends, informing product selection and pricing strategies.
- Collaborated with suppliers to negotiate favorable terms, optimizing cost-effectiveness of inventory purchases.
- Established operational procedures that enhanced compliance with health and safety regulations.
- Led quarterly staff meetings to communicate goals, gather feedback, and align team objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Bartender
Lagoon Lodge
01.2009 - 03.2012
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Managed inventory levels, conducting regular stock assessments to minimize waste and ensure product availability.
Education
High School Diploma - Basic
Millington High Scholl
Millington, TN12.1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Sales trends
- Shipment processing
- Promotional support
- Money transfer systems
- Dining area maintenance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Merchandising
- Upselling and cross selling
- Excellent communication skills
- Superb time management
- Price quote preparation
- Service oriented
- Calm demeanor
- Exceeds sales goals
Timeline
Sales Associate
Bath and Body Works, Limited Brands
08.2025 - Current
Dietery
Palo Verde Hospital
04.2024 - 05.2025
Lead Cashier
Palo Verde Chevron
09.2015 - 07.2022
Manager
Karlz Sand Shack and Country Store
09.2015 - 02.2020
Bartender
Lagoon Lodge
01.2009 - 03.2012
High School Diploma - Basic
Millington High Scholl
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