Molly L. L. O'Brien
Henderson
Summary
Dedicated and seasoned LVN with nearly 8 years of experience within medical-surgical settings seeking a nursing position that suits my skill set and experience. Offer a solid foundation in hospice care, analytical tools and methodologies, patient care, surgical procedures and current healthcare advancements.
Professional with proven track record in managing and optimizing agent teams to deliver high-quality service and operational efficiency. Demonstrates strong focus on team collaboration and achieving set goals. Renowned for adaptability and reliability, consistently meeting changing needs with ease.
Overview
24
24
years of professional experience
Work History
Lead Agent
Worldwide Flight Services
05.2021 - Current
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Enhanced team productivity by implementing efficient work processes and streamlining communication.
- Analyzed data trends to identify potential areas for growth or improvement within the department or organization as a whole.
- Oversaw daily operations within the team, ensuring smooth workflows and efficient task completion.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
Retail Sales Associate
Hudson Global Resources
03.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Support/ Price Change Lead
MACY'S INC.
01.2010 - 01.2013
- Assisted in preparation of merchandising tasks such as: planned price changes, stocking assistance, and organization of new or older products
- Coordinated with management on organizing our 7-person team to improve effectiveness and efficiency
- Demonstrated understanding of customer as a number one priority through prompt, friendly, and efficient accomplishment of tasks
- Received price change documents; manually marks down prices on merchandise and relabeled ticketed products if needed
- Worked with team to sort and merchandise by sizes, colors, etc
- Ensures adherence to Company policies on loss prevention, security, and safety
- Acts as a liaison between management and associates (ensured that effective communication is maintained to improve team's productivity and providing both positive/negative feedbacks to management)
Surgical Tech
STRAUB CLINIC AND HOSPITAL
01.2005 - 01.2009
- Assist in the preparation and care of patients undergoing surgical intervention, and oversee the maintenance/sterilization of OR supplies and equipment
- Anticipate needs of surgeons and surgical teams, and assist in operative procedures
- Assisted physicians in scoping and taking specimens
- Set up operation room for surgeries
- Monitored and assessed patients' status and notified physicians of clinical changes (ie
- Taking vitals, analyzing body conditions and patterns, etc.)
- Maintained and secured patients' charts
- Educated patients & families on health care needs, conditions, options, etc
- Ordered medical and procedural supplies, medications, etc
- Built solid, trusting relationships with staff and patient families, generating positive PR through extra efforts in care treatment and one-on-one communications
- Collaborated with multidisciplinary team members, working closely with physicians, nurses, technicians and therapists to formulate, implement and modify solutions
Nursing Assistant
LBJ MEDICAL/ N. FATUOAIGA HOSPICE
01.2001 - 01.2005
- Performed a comprehensive range of clinical functions in the intensive care unit
- Assessed patients' developmental stages and conditions, administered medications, maintained patient charts and responded to medical emergencies
- Provided patient care for various departments
- Monitored and assessed patients' status and notified physicians of clinical changes
- Managed patients' files
- Contributed to organizational growth initiatives as active member of patient education and procedural committees
- Cared for the elderly and disabled patients
- Provided and monitored recreational activities such as reading and board games
- Assisted with the Service Learning Project at South Pacific Academy School on health and disease prevention
Education
Licensed Certificate of Practical Nursing -
American Samoa CC
12.2004
CPR and First Aid Response Certification -
06.2009
Flexisigmoidoscopy Instrument Certification -
06.2009
Skills
- Case / Patient Management
- Clinical Research Procedures
- Microsoft Office Suite
- Data Management & Documentation
- Healthcare Education
- HPH Standards / Compliance
- Patient Interviews
- Public / Community Relations
- Teamwork Skills
- Quality Assurance / Quality Control
- Records Maintenance
Additional Information
Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. I worked best under pressure and always striving to improve myself and set the bar on excellent customer service. I'm available for evening/weekend shifts and willing to relocate nationally for right opportunity.
Timeline
Lead Agent
Worldwide Flight Services
05.2021 - Current
Retail Sales Associate
Hudson Global Resources
03.2020 - 08.2021
Retail Support/ Price Change Lead
MACY'S INC.
01.2010 - 01.2013
Surgical Tech
STRAUB CLINIC AND HOSPITAL
01.2005 - 01.2009
Nursing Assistant
LBJ MEDICAL/ N. FATUOAIGA HOSPICE
01.2001 - 01.2005
CPR and First Aid Response Certification -
Flexisigmoidoscopy Instrument Certification -
Licensed Certificate of Practical Nursing -
American Samoa CC
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